announced book check cleared code com connection contact couldn country credit don download e-junkieguru ebooks email explain fact four giving half hour information issues message night over payment problem provider purchase purchased related reporting send servers service site status try updates waited waiting years

I have had four different clients from very different areas of the country tell me they could not download the ebooks because of timing out or waiting forever with nothing happening. One person waited over half an hour. At first I thought it was a poor connection on their end, but it is happening so consistently now that I think there is something at E-J that is mucking up the works.

Please check and let me know what's going on.

MaryAnn [at] yoursbicoach.com

That may be related to the scheduled maintenance last night at the datacenter where our servers are colocated, which we announced in our Service Status and Updates forum here:
http://www.e-junkie.com/bb/topic/4551

Any issues occurring around that timeframe should have cleared up by now, but thanks for reporting it. :^)

Dear E-junkieGuru
I purchased an e book from Michael Jackson Portrait site. I too have gotten this message and have used up my 3 three tries. In fact I was sent another email to download it again, and I still cannot download it.

Who is responsible for giving me another try at this?

I really don't want a credit. I want this book.

Charmaine

Charmaine,
It is actually the Michael Jackson Portrait site that is responsible for getting your purchase to you. That site can verify that your payment has cleared, and send you a new download code, or even send it to you directly if that is their policy. E-Junkie is a service provider only. (A very good one, incidentally.) I've been with EJ over two years, and glitches like this are very rare. So use the contact information on the Michael Jackson Portrait site to explain your problem and get your download.

Best,
Coach

Thanks, Coach; we couldn't have said it better. :^)