along aware buttons buyers checkout customers email emailed emailing error help helpful issue lot message news notice offer orders paypal problem problems process report reporting sales site status system team transaction whenever

when you go to process my orders thru my site a message comes up INVALID PROCESSOR.

HELP, anyone else experiencing htis problem.

I'm getting the same error...

so frustrating. i phoned paypal but they say it's an ejunkie issue. i found another site with the same error as well.

i called ejunkie and left a message and also sent and email?

I have the same problem - any response from the folks at E-junkie?

lovely. i also notified a friend who has it and shes having issues as well. hopefully this will be a quick fix...

i know... i have an offer that expired tonight and the sales were zipping right along. ugh. lovely is right.....

haha must be sale week! i am having one as well and had JUST posted a new special when someone (a client) mentioned the error....hopefully they will fix this ASAP.

Same thing here. Hope it gets fixed quickly it's costing me money.

me too. so frustrating..... and it's on all my buttons as far as i can tell. ugh

same here. *sigh*

Hello Everyone,

We are aware of this issue and we are looking into it. We apologize for the problem and we will repair it as quickly as we can.

Yep...peeps want to buy, but can't :)

seriously this kinda sucks. :( i mean i was having such an awesome day yesterday and right thru til this morning..and now... boom...

please fix... pretty please.

E-junkie - when did the error occur?

Sales stopped overnight and I thought people just stopped liking me :)

Hello again everyone,

Our amazing development team has found and fixed the error. Neither you, nor your buyers should now be getting an Invalid Processor error when trying to checkout via PayPal.

JeffEwhen did the error occur?

The issue seems to have occurred just after 7 am PST.

awesome news!!! phew

Thanks! You guys (and gals) ARE amazing!!!

We all know that as long as we are doing business on the internet there will be occasional issues or problems. It's inevitable. But I also found it makes things easier to keep my customers informed when possible, so I put a small notice right under our websites banner/heading telling people of the problem and again when it's fixed.

Saves answering a lot of emails and instills a bit of confidence for customers I hope.

We do generally post something to our System Status and Updates forum whenever we're aware of an expected or ongoing issue:
http://www.e-junkie.com/bb/forum/6

I'm not sure why our morning staff didn't post a status report confirming the issue there today, but perhaps they were just too preoccupied responding to the flood of messages reporting the problem and hustling to work with Development in fixing it. We've discussed this oversight and intend to be more diligent about posting status reports whenever serious issues like this may crop up in the future.

E-junkieGuru,

LOL!! Poor Guru!!! You must still be in reaction mode from the problem. Sounds like you thought I was suggesting that e-junkie post status updates on YOUR header but I wasn't. I found no fault with your communication.

I didn't know about the system status forum. I came straight to this message board as soon as my customers started emailing me so that was great to see the info here.

My comments were really directed at other customers like myself who might find it a helpful thing to do on their own sites. Easier than answering a lot of individual emails, plus it just helps to let the end user/our customer, know what's going on.

I still get the same error 30 message but have yet to ever be able to get a successful transaction to go through, already emailed customer service but they tell me to call Authorize.net and they told me to call EJunkie.