5pcs activait activited apply attention buy cart code color colors discount discount-code distributors feature five focusing intended itemno items limitation message order ordered pay pcs problem product quantity recommend running sadly sizes spread terms trigger try

Hi. We are running a discount to distributors with a discount-code. They have to buy 5pcs of this product to get the discount. This product have one itemno. but have 21 different colors to choose from. And the problem is that you have to order 5 of the same color to get activited the code. If you try to order 2 or 3 different colors, still with 5 pcs or more, you get the message that you have to order 5 to activait the code. What have we done wrong here?

This is a limitation in our discount feature, sadly. A product specific discount will pay attention to only one line of the cart in terms of quantity, which means that an order of five spread out around different colors or sizes will not trigger the discount.

Rather than using a product specific discount I recommend using an "All cart items" discount. If the discount is focusing on everything in the cart rather than just one product you can apply a discount to an order of five items regardless of what sizes and colors are ordered. That does mean any five items rather than just five of that one product, but otherwise it will work as intended.