2co anywhere appearing applying checked customer discount double e-mail email feature follow indicating issue log manually next none orders paypal placed point problem process processing questions reasons referred regarding replied respond responded sales showing stated support tee topic transaction transactions

I am using 2co and paypal and just got an email from a customer that they placed two orders, none of which is showing up anywhere. What are the possible reasons for this?

I have checked and double checked to make sure I follow each step to the tee so I am not sure what else to do but to choose not to use e-junkie and go back to manually processing orders.

I think we've already replied to your email on this topic, at which point the two sales you referred to were appearing in your E-junkie Transaction Log, indicating we did process the orders for those payments.

KK. Next problem I am having is that the discount feature is not applying the stated discount to my paypal transactions.

I believe we have already responded to you via e-mail. If you have any other questions please respond to the support e-mail you were sent regarding this issue.