buyer buyers clear code copy create customers date email issue link links number offer order page password pay product purchase secure sell seller send service support

I'd like to be able to sell a product update only to customers who own the first version of the product. Is this not possible with E-junkie? Hard to believe, but I can't seem to find a way.

Thanks

Of course, you can always send a Newsletter, or an Update with free download links, to all previous buyers of a product, but I gather you only want buyers before a certain date to receive the offer.

If the first version was a separate product (i.e., you created a new product in Seller Admin for later versions), that should have its own Buyer Group that you can send to, if the product hasn't been deleted. Even so, we may be able to undelete the product for you temporarily if it can be clearly identified.

Otherwise, if you've just been editing the same product to upload replacement files for the latest versions, email our Support team with the item name/number of the product and the cut-off date when newer buyers would be ineligible for the update, along with your E-junkie password:
https://www.e-junkie.com/ej/contact.php

We can export a copy of your Buyer Group list for the product, remove buyers before the cut-off date, and re-import the remainder of that list to a dummy product that you can select to receive an Update or Newsletter. If you don't want to issue free links in an Update, you can just send a Newsletter with a discount code, purchase link, and/or link to a product page where they can order.

Thanks for responding and for the info, but I'm afraid I wasn't clear or I'm not understanding.

I'd like to CHARGE customers to update their product, not deliver free links. Customers who own product 1.0 and want to update to product 2.0 could do so for a cost. New customers would have to pay the full price. Imagine selling an upgrade from iMovie to Final Cut X. How could you set this up with E-Junkie?

Ideally we would be able to create a product that requires that the purchaser own the previous product in order to complete the purchase. You would click 'buy now' and enter your info and it would say 'sorry, you don't own version 1 and can't purchase the update'.

We thought to create a link to a product that creates coupons, but again that link would be out there for anyone to use and not secure.

Does that make sense? Any ideas? Thanks!

If you don't want to issue free links via an Update, you could just send a Newsletter with a discount code, purchase link, and/or link to a product page where they can order. However, that still leaves open the possibility that eligible buyers could share the code/link they receive with others.

While we don't have any built-in way of restricting sales for a given product to previous buyers, perhaps you could set up a discount with a list of single-use discount codes (set Max. Use Count = 1) and issue one code to each eligible previous buyer. Unfortunately, we don't have a way of issuing codes from a stored codes list via Newsletters/Updates, so you'd need to email each buyer their code individually or use a more sophisticated mailing-list service (perhaps Aweber?) to automate distributing one code from the list to each recipient.

Thanks for responding.

That is unfortunate, as we can't risk a leaked link and we can't issue coupons on an ongoing basis. Please consider a database check or obfuscated 'buy now links' for the future.

Thanks for responding.

That is unfortunate, as we can't risk a leaked link and we can't issue coupons on an ongoing basis. Please consider a database check or obfuscated 'buy now links' for the future.