admin buyer buyers checked checkout common completed confirmation credit customer digital directed download email fact google google-checkout link log order orders page paid payment pending perhaps preferences prevent products purchased received redirecting seller send status stolen successfully support system team thank-you-page transaction url wait

A customer just purchased one of my digital products. She paid with Google Checkout and received the download link. Now Google says her card was declined. Is there something I can do to prevent this from recurring?

You do have "Wait for pending payments..." checked in your Seller Admin > Payment Preferences, so we should only have logged the order and issued a download link if Google Checkout notified our system that the buyer's payment was good and completed.

You are also redirecting to a Common Thank-you Page URL where you are advising buyers to watch their email for download details. Buyers would be directed to that page after finishing checkout successfully regardless of their final payment status, and we would only send them a thank-you email with a link to the download page once we received final confirmation of Completed payment.

It's possible the buyer used a stolen credit card that was reported after they'd already paid, but I'm not seeing any orders with a Reversed payment status in your E-junkie Transaction Log, as would happen if Google voided the payment after the fact. I'm wondering if perhaps Google misinformed you re: the "declined" payment, but we can investigate further if you could email our Support team the relevant Transaction ID:
https://www.e-junkie.com/ej/contact.php