admin along buyer checkout code com completed copy customer customize delivery display doesn download due e-junkie-generated e-mail email experiencing few fix hours immediately influence issue later log message minutes notification numbers order payment paypal problem processing received reply seller sends system thank-you thank-you-email thank-you-pages transaction view wish

Hello, I am recently experiencing some issue with pin numbers delivery. I receive the notification payment recieved e-mail from paypal, but no pincode e-mail. Sometimes it works fine, but sometimes it doesn't. The e-mail with pincode is only delivered later sometimes, but the time shown is the same time paypal e-mail is shown. What could be the problem? Can you please fix this as soon as possible? Thank you.

I think we are already discussing this with you via email, but in case anyone else may be reading along here, there is a known issue with email delivery to addresses @yahoo.com due to their aggressive spam filtering and frequent delivery delays ranging from a few minutes to hours after the message was sent. Unfortunately, once our system sends the email and the receiving mailserver acknowledges receiving it, it's out of our hands to influence or monitor its actual delivery to a recipient's inbox or spam filter.

If a customer contacts you about not having received their thank-you email message with PIN code(s), you can go to your E-junkie Seller Admin > View/Download Transaction Log and find their order details including the PIN code issued to them, then you can simply copy that PIN code and paste that into your personal reply to the buyer.

You may also wish to customize your E-junkie-generated thank-you pages to display the buyer's PIN code, so they may be able to claim their code directly following checkout if processing of their actual payment was completed immediately:
http://www.e-junkie.com/ej/help.custom.thankyou-page.htm