access account along automatically button buyer buyers checkout click customer customers don email expire explain form help link note order page payment paypal processing product products provided purchase reads redirect redirected seller system thank-you try upon url website websites working

Hi,

I have added my product and customized it accordingly in seller admin, however, when I do a test purchase from my website, after payment via pay pal, I get redirected to my "purchase complete" page. This is what I want, and the customer to fill out the form, and submit it. So all is well at this point.

Now when I check the email from the account I used to purchase it I get 3 emails. The first is the receipt which is normal. Then I get two emails from my website (generated by E-Junkie). The first one reads:

"Please click the link below to complete your purchase..."

along with

"Please note, this link is temporary and will expire one you use it...."

When I click the link it brings be back to the redirect page of "purchase complete" where the customer fulls out their needs, but I don't want this as they have already been redirected to the purchase complete page after checkout was complete. They are able to be directed because in the seller admin, I click "View, Edit, Delete Products", then I click the desired product, click edit, then have "redirection" checked off. When I click "next" I then add my websites "purchase complete" page to the redirection url.

Then the second email is:

"Thank you for your purchase. Your invoice ID is...."

along with

"You can view your order details at..."

and that link also brings me back to the "purchase complete" page I made for customers to fill out their needs. If there something I am doing wrong here with the redirect? I can try and explain it in more detail but I'm sure this makes sense.

Best,

Msvkvga

This help page explains the two thank-you emails our system is sending for you and how to customize or disable them:
http://www.e-junkie.com/ej/help.custom.thankyou-email.htm

You should probably keep sending at least one of those emails, since PayPal does not automatically redirect buyers upon completion of checkout; they only present a Complete Purchase button which the buyer must click to proceed, and even then if PayPal is still working on processing the payment when the buyer does click to proceed, they would only see a generic thank-you page advising them to watch their email for further details. The link provided in the thank-you email, which is sent once actual payment is completed, gives the buyer a second chance to access your Redirection page if they did not or could not reach it immediately following checkout.

Thank you E-junkie guru, that does help a lot. Greatly appreciated.

Best,

Msvkvga