account address admin affiliate affiliates always changed contact cookie differ email file format free link links log merchant named note number page paypal placed program receive referral sale sales screen seller send setting settings showing site transaction upload user value working

I have an odd situation. Yesterday I caught an affiliate violating my terms and deleted their account. Under the transactions log, it was showing their affiliate ID and their email address for each sale.

This morning I went back into the log and viewed transactions for the same sales, and it shows the same affiliate ID but a different email.

The affiliate in question claims the site wasn't theirs and someone was just using their ID. But coincidentally the site had been changed this morning even though I only sent a notification email to the email address that was originally showing for the offending affiliate.

So how did the affiliate email change for that ID? Did the user change it overnight? I'd like to get the name of the affiliate just to verify which affiliate it is if you have a contact email where I can send the ID.

Oh yeah, forgot to note that I found their affiliate ID by setting a cookie on their site and getting the ID from the affiliate cookie.

I deleted the account that was associated with their email, but after deleting the account, the affiliate links on their site are still working and setting a cookie.

Once you delete an affiliate from your program (in Seller Admin > View/Edit Affiliates), that should prevent them from earning any further commissions and ban them from rejoining your program, although it does not revoke any commissions already earned before you'd deleted them, so you'd want to check your monthly masspay commission report and delete the line for their pay-out before you upload that file to PayPal.

Affiliates can change the email settings for their account at any time, although their E-junkie ID number would always remain the same; also, the PayPal Email where they receive payments may differ from the affiliate's Login Email identified in your Transaction Log (both are shown in your View/Edit Affiliates screen). The affiliate referral cookie format can seem misleading; the cookie is named ej_aff_idXXXXXX (where XXXXXX is the merchant's E-junkie ID, not the affiliate's), and the affiliate's E-junkie ID would then be set as the value/content of that cookie.

If you want us to investigate further, please provide us with more specific details, such as the affiliate ID and emails, any page(s) where the affiliate's link was placed, and any affected Transaction IDs? Feel free to email that to us if you'd rather keep it confidential:
https://www.e-junkie.com/ej/contact.php