account address admin affiliate buyer buyers checkout checkouts code common credit digital download ebook email few goods happened immediately investigating link lost message optional order password payment paypal preferences product purchase purchased receive sale seller send site standard system thank-you-email thank-you-page unable url wish

I have recently lost money on my downloadable home study system. the buyer has already downloaded my product, but now paypal is investigating it saying the buyer did not authorize payment. this is the third time this has happened to me, how can i get my money back.

I' have even downloaded my how to videos and ebook onto my own membership site and then send them a link w/ password to avoid fraud. I've also noticed that each sale was from the same affiliate link.

How do i fight this in order to not lose any more money

Hello,

PayPal tends to side with the buyer in disputes because there's no firm way to prove that a buyer has completely downloaded or accessed a digital product that they tried to purchase, but there are a few things you can do.

If you redirect buyers to a Common Thank-you Page URL (Seller Admin > Account Preferences) after checkout rather than using your standard E-junkie thank-you page, the buyer would be unable to claim their digital goods immediately following checkout; instead, in order to claim their product, they would need to wait to receive their thank-you email message, which we would send to the payer account's registered PayPal Email for PayPal checkouts. If the buyer is actually a crook using a stolen/hacked PayPal account, they would also need to have access to the actual inbox of the payer account's PayPal Email address -- e.g., if the buyer hacked into the PayPal account for someone@gmail.com, they would also need to have hacked into that person's Gmail account as well, in order to receive the thank-you email with the code or download link they purchased. You would also want to set "PayPal Account Optional: Off" in your own PayPal account, so buyers could not just checkout with a (stolen) credit card and provide whatever email address they wish.