button buyer buyers checked checkout click clicking column custom detailed directory download downloaded edit email explains help image indicates item link listed log open order page product products purchasing screen send thank-you together transaction window

I've had two purchases show up on my log that I'm curious about. Neither of these people have downloaded the eBook they purchased.

When looking at the log, it shows "MKT" under the heading of Passed Custom Param. I've not set up any parameters, so I'm not sure what this is.

Just wondering why someone is purchasing my eBooks but not downloading them and why this MKT is showing up (what is it?).

Thank you for the help.

When the Passed Custom Param. column in your Transaction Log shows "mkt", that just indicates the buyer placed their order from that product's listing in the general E-junkie Marketplace, which is simply a directory of product listings drawn from all of our subscribed merchants' E-junkie Shop pages. This help page explains more about E-junkie Marketplace and Shop product listings:
http://www.e-junkie.com/ej/help.promote.htm

As for why those buyers have yet to attempt a download, there's really no way of knowing. Perhaps they did not proceed to the thank-you/download page after checkout and have not yet checked their email to look for their thank-you email with a link to the thank-you/download page, or they may have placed their order from one location but intend to download to another location later (e.g., work and home).

Thank you for the information. That explains why the MKT shows up.

I guess I'll send them an e-mail asking if they need assistance in downloading the product (one of them purchased the eBook on 4/11).

Just one more quick question. My husband set up the first item in the market place for me and was able to attach a picture. Since then, I've tried to add more products with pictures as well, but the image only shows up under the "All Products" page. When I click on the product and go to the description, no image shows up (however, it does on the item my husband worked on).

As far as I can tell, I did everything just like he did. Suggestions?

Thank you, again!

You can upload two different images for your product listing; the Thumbnail image is shown in your main Shop page where your products are listed together, whereas the main product Image is shown on that product's own page in your Shop.

When you edit your product's Shop/Marketplace listing and proceed to the screen with the Upload Images button, clicking that button will open a file-uploader window where you can browse for a Thumbnail file and/or a main product Image/Flash file to upload. The help page linked above provides more detailed instructions.

Thank you for the help! That is what I was missing.