address amount buyer buyers cart charge checkout correctly create customers destination flat general issue location missing optional order orders over page payment paypal process product provided rate rates rules select shipping show state system thank-you working

Hello,

I have set up a flat shipping rate rule that is set to charge 2.25 fo each order. This is working fine, but I need the shipping fee to be optional for customers that want to pickup their orders. I have set up a shipping rule for pickup orders, but I am not sure how to apply two rules to each product.

Any assistance would be greatly appreciated.

Mike

Shipping Rules for more-specific destinations override other rules for more general destinations -- e.g., a rule for a specific country would override rules for All Countries, and a rule for a specific state would override rules for that states country and for All Countries.

If you create a Pickup rule for your state, that would override any other rules you have created for your country or All Countries, so you just need to create another rule for your state that duplicates the 2.25 flat rate rule. Buyers who select your state as their shipping destination would then see a choice of Pickup or 2.25 Flat shipping rates in their cart.

Hello,

Thank you for clarifying how to set up the two rules. I have set them up and they seem to be working correctly, but another issue has appeared. If I choose the flat shipping rate and proceed to checkout with PayPal, the shipping rate is not carried over to the PayPal payment page. Is this a bug or am I missing a step in the process?

Any assistance is greatly appreciated.

Mike

PayPal checkouts will only show a shipping amount once the buyer has provided their actual shipping address, so they can contact our system to make sure the shipping charge is appropriate for that address. This prevents confusing or misleading the buyer in case the address they provide does not match the location they'd specified in their cart before checkout, which may change the calculated shipping charge.