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Brian-CKC member Posts: 14 
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I've had a couple of customers saying that they don't see the "add to cart" buttons. I tried everything to reproduce and whatever browser or OS I use it works fine. Has anyone seen anything similar? It may be related to Google Sites rather than e-Junkie but thought I would ask. Our site is Http://www.CarKitCompany.com # POSTED ON: June 15, 2012 @ 13:01 GMT -7 |
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E-JunkieMonster E-Junkie Crew Posts: 569 
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Hello, We took a look at your site and the buttons are displaying just fine, if you keep getting complaints let us know what browser and OS the buyer was using when they had the issue. No one else has reported something like this and we've not had any downtime which would keep those images from loading on your site. # POSTED ON: June 15, 2012 @ 17:51 GMT -7 |
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Brian-CKC member Posts: 14
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I have had two different reports: The first is Firefox with NoScript plugin and I have been able to reproduce. It doesn't appear to make any difference what options are selected the buttons don't appear. Disabling the plugin and the buttons appear The second is a report of IE8 and I can't reproduce that one # POSTED ON: June 19, 2012 @ 18:00 GMT -7 |
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E-junkieGuru E-Junkie Crew Posts: 4399 
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It appears you are using some sort of Google Gadget to embed our button codes into your Google Sites pages, and apparently browser settings or add-ons which block Javascript (such as NoScript) are blocking that Gadget from loading your buttons into the page. For Google Sites, we recommend using the non-Javascript version of our Cart button codes, which you can obtain by UN-checking the box indicated on your button codes screen in Seller Admin. You should be able to copy and paste these codes directly into the raw HTML of your Google Sites pages, using the <HTML> button in your page editing toolbar. You can type some placeholder text like XXXXXX in the visual-design mode wherever you want the button to appear, so you can find that placeholder easily in the raw HTML and replace it with your button code. # POSTED ON: June 20, 2012 @ 15:31 GMT -7 |
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Brian-CKC member Posts: 14
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I'm already using the non-javascript version and I'm am pasting the raw HTML in to the code editor. Howver, when I save it appears to parse the code and wrap it with the embed gadget. # POSTED ON: June 20, 2012 @ 15:38 GMT -7 |
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E-junkieGuru E-Junkie Crew Posts: 4399
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Apparently it has to do with the fact that our Add to Cart button code for products using Variants/Variations submits the buyer-selected menu/field values via an HTML form, and Google Sites don't allow HTML forms to be pasted directly into the page itself, so they automatically embed any form code into an iframe in the page using a Google Gadget, which gets blocked if the buyer has blocked or disabled javascript in their browser. Google Sites are pretty severely restricted in what they will allow, apparently with the aim of being foolproof, but that means even advanced users aren't allowed do anything they wouldn't also allow any fool to do, which includes adding forms for some reason. Aside from simply accepting that buyers who block javascript will be unable to order from your page, and maybe putting a notice on your pages advising that javascript must be enabled to place orders, there is a way you could turn the Variants menus into a series of separate Add to Cart buttons, although this would not allow buyers to enter any information in a text field (which does require the HTML-form approach): http://www.e-junkie.com/ej/tips.variants.button-tutorial.htm # POSTED ON: June 21, 2012 @ 16:09 GMT -7 |
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Brian-CKC member Posts: 14
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Thank you, that is very helpful. I will try the separate buttons for the variants, I guess the problem is I will loose the ability to capture inputs. # POSTED ON: June 22, 2012 @ 10:34 GMT -7 |
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