affecting affects annoying apparently beginning beyond covers customers described download downloads emailing files fulfill gotten happening help issue issues manually matter months note orders page particular percentage problem product progress selling sites slow software stalled week

I have been selling with e-Junkie for several months now, but in the last week or so I've gotten several customers all emailing me about the same problem: they can start the download of the product, but it is very slow and never makes progress beyond the beginning of the download. This only affects their e-Junkie downloads and they can download files from other sites just fine. This is only affecting a small percentage of customers but it is apparently a new and annoying issue since I have to manually fulfill all of these orders. Anyone else seeing this? Does anyone at e-Junkie know what might be happening?

This help page covers the matter of slow/stalled downloads, and note the section on Software Issues in particular for the problem you described:
http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm