access address admin appears bear buyer buyers clarify click correct customers email group instances item items list original process product products purchased request screen search seller send separate steps subscribed update view

I use the E-junkie - List view to update email addresses of buyers who send me a request. However, when I send out Newsletters or updates, it appears that the original emails are still being used, not the updated ones.

Is this correct? If not, how should I update email addresses when buyers request it?

Thanks!
msabene

I gather you're referring to your mailing list admin screen, which you can access here when you're logged into Seller Admin:
https://www.e-junkie.com/ej/view_mailing_list.php

Bear in mind we add the buyer's name/email to a separate Buyer Group list for each item they've purchased from you, so editing their email for one product's Buyer Group would not affect their email in other products' Buyer Groups. You can search for the buyer's last name or old email address to find all Buyer Group lists they're subscribed to under that name or email, and then update their email for each of those lists.

Let's see if I can clarify...

1) I use the mailing list screen that you referred to
2) There, I search by the old email address and get a list of all the items purchased using that email address
3) Update the email address for each product purchased

Still, customers tell me that they are receiving Newsletters at their old email address.

Am I missing any steps in the update process?

Thanks!

If you go into Mailing List Admin and search for the old emails where people say they're receiving Newsletters, do you find any instances of those emails anymore? If so, that means those entries never got updated. I think you may need to Update the email in each Buyer Group list individually -- i.e., it may not work if you change all the emails for a given buyer and then click Update just once.