E-Junkie Forum

Post #36

Tue, 5 May 2009 22:24:52 GMT

Thanks Tyson, I had this option checked before and unfortunately I have ended up in the hands of sites that crack applications and resell them :(

Hopefully this will stop the fraudulent payments.

Post #35

Tue, 5 May 2009 19:25:59 GMT

In each individual product's settings, make sure you have UNchecked "Shipping/Buyer's Address", and remember to click Next until you can Submit to save changes.

If the buyer Adds to Cart only products which don't have Shipping enabled, then we won't even ask for a shipping destination in the cart and won't trigger collection of a physical address during checkout, so there'd be no possibility of a transaction being flagged as a Suspected Fraud for the location-mismatch reason alone.

Post #34

Tue, 5 May 2009 06:24:20 GMT

Which bit do I need to uncheck? I have got Shipping/Buyers Address checked but I am guessing that this is the option that is picking up the fraud?

Post #33

Tue, 5 May 2009 01:43:13 GMT

We automatically DO NOT process any sale where any fraud is suspected. Such transactions do not even get saved to your E-junkie Transaction Log.

The payment itself gets processed, since we can only check for fraud after getting the payment-completed notification, and if we do detect any fraud, we stop everything to do with that order and notify you of the mismatch, so you can decide for yourself how or if to handle the order. That would explain why you see them all getting refunded, because those orders never get processed, so the buyer would naturally file for a refund.

If these are digital (download) products, make sure you have disabled Shipping in the settings of each product if you do not absolutely NEED to have them triggering collection of an address during checkout. It's possible buyers are selecting a bogus location in the cart when placing their order, "knowing" that a download order doesn't actually need to be shipped, and then when their real address is passed along from PayPal, that triggers the Shipping/Tax location mismatch.

Post #32

Tue, 5 May 2009 01:14:48 GMT

Is there an option not to deliver a digital product if it is a possible fraudulent payment?

The email always comes through like:
E-junkie Notification - Sale - Possible Shipping/Tax Fraud! [2009-05-04 11:23:17]

Surely we can just disallow them items to be sent? As the majority of my payments that get chargebacks all have this title. Not one payment has gone through ok that had this title in the email.

Post #31

Fri, 6 Mar 2009 06:35:59 GMT

>>>that would be the "Wait for pending payments" setting in your E-junkie Seller Admin > Payment Preferences.<<<

I get they take all the risk on that.

>>>All of the download links we issue will expire, so even if a buyer shares their download link with others, <<<

But if they save it to their hard drive then they can email the pdf to a someone else. There is no way to stop that. I advertise my printables files as they can reuse them as long as they save them to their own computer.

As far risk, I rather take the risk and be able to advertise all printable are instant download.

Thanks
Kimberly

Post #30

Thu, 5 Mar 2009 20:41:09 GMT

Now I am not clear about what you are describing?

If you are talking about whether you have to manually approve receiving a payment, that would be a setting in your PayPal account. When you manually accept completing a payment in PayPal, you should see an option there to accept all payments automatically.

If you are talking about whether we wait for payment to be completed before processing the sale (incl. issuing a download link), that would be the "Wait for pending payments" setting in your E-junkie Seller Admin > Payment Preferences. Unchecking that setting tells us to process the sale as soon as the buyer finishes checkout, regardless of their final payment status. If you leave that setting enabled (checked), most buyers would still be able to download your product immediately after checkout, and buyers who are not given the opportunity to do so have not actually paid you yet (they have given their payment details, but the actual funds have not been secured). If you choose to disable the "Wait for pending payments" setting, you assume all risk of a payment possibly being canceled/declined/NSF after the buyer already received their immediate download.

All of the download links we issue will expire, so even if a buyer shares their download link with others, the link would only be good for the number of attempts or hours (whichever comes first) that you had specified for the product, and if you discover a link "out in the wild" somewhere, you can tell exactly which buyer's link got shared out.

Post #29

Thu, 5 Mar 2009 20:01:53 GMT

Thanks, I found another posting on the forum on how to turn of verified payment in e-junkie so I turned that off which if I understand right will not make me verify at paypal for payment. I want my download to be instant and figure it worth the risk since after someone getting a download they can pass it on anyway so there always risk with a download of this happening.

Thanks for the links, I search paypal and did not find it before so I read up on the links.
Kimberly

Post #28

Thu, 5 Mar 2009 19:50:17 GMT

If you see the payment's Transaction ID from your PayPal account is also listed in your E-junkie Seller Admin > View Transaction Log, then we processed the sale and issued the buyer's download link.

It was not clear from your description who or what was asking to be Verified, and at what point? "PayPal Verified" is an account status one can acquire in PayPal's system; it doesn't really have anything to do with processing a particular payment. However, PayPal does require payment senders (buyers) to become Verified in order to keep sending payments after a certain point, so if the buyer contacted you saying PayPal was asking them to become Verified, maybe they had reached their spending limit as an un-Verified account holder?

These PayPal pages should explain more, so you might send these links to your buyer if they had contacted you about the matter:
https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/verification-faq-outside
http://www.paypal.com/cgi-bin/webscr?cmd=p/acc/seal-CA-unconfirmed-outside
https://www.paypal.com/helpscr?cmd=_help&locale=en_US&countrycode=US&_dyncharset=UTF-8&t=solutionTab&ps=solutionPanels&solutionId=10568

Post #27

Thu, 5 Mar 2009 15:11:52 GMT

Hello,

I got a sale asking to be Verified today using Paypal pro and the person did a express checkout.

1) Did they get the downloadable file when they ordered or did they have to wait for me to Verified it to give them the file?

2) I read the thread but I am still a bit lost, Why did I have to Verified the payment? I called paypay but the answer they gave me was just not very good.

Thanks for any help and advice you can give me on this so I know what I am looking at in the future when this happens.
Kimberly

Post #26

Tue, 25 Nov 2008 01:56:58 GMT

DomainLocoGoogle checkout is new to me, although I did search for that option in my account administration. Did not find anything related to a shipping box when sending invoices or creating payment buttons. Am I missing something?

Shipping checkbox is present when you are adding or editing a product in E-junkie

Google Checkout integration instructions are at http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm

Post #25

Tue, 25 Nov 2008 01:50:08 GMT

I have had countless problems with paypal and I think it's time to start creating new solutions away from the monopoly Paypal has on online payments. Already working on a competitor that will be less ridiculous when it comes to intangible sales.

Paypal has stolen thousands from me, on the basis of complete assumption. It's really sad to see there is no competition standing up to them.

Google checkout is new to me, although I did search for that option in my account administration. Did not find anything related to a shipping box when sending invoices or creating payment buttons. Am I missing something?

Post #24

Tue, 25 Nov 2008 01:45:37 GMT

DomainLocoWell if I did that 50% of my prospective buyers would immediately disregard the purchase. I'm working on adding Authorize.net to the mixture but it might not make a huge difference.

I agree with you, I don't think not accepting PayPal is an option. I personally don't buy from sites which don't accept PayPal.

DomainLocoAlso, google checkout does not support intangible items because it requires shipping information to be added to an order. If you don't add it, they can easily chargeback the amount after three or four weeks and claim they never received it.

That's not correct. Google Checkout very well supports digital items. Just make sure that you don't have the "shipping" checkbox added in E-junkie product configuration.

Post #23

Tue, 25 Nov 2008 00:24:09 GMT

Well if I did that 50% of my prospective buyers would immediately disregard the purchase. I'm working on adding Authorize.net to the mixture but it might not make a huge difference. Also, google checkout does not support intangible items because it requires shipping information to be added to an order. If you don't add it, they can easily chargeback the amount after three or four weeks and claim they never received it.

Post #22

Tue, 25 Nov 2008 00:13:00 GMT

DomainLocoI have been trying to figure a way of protecting us merchants who sell digital downloads and I must admit it is ridiculously tough to find a way around paypal. There are other processors who simply suck! We have let paypal create an online monopoly that is affecting thousands of honest merchants.

Is anyone up for a revolution against paypal and the illegal charge-backs they so often allow?

Dan

You might consider using E-junkie with Google Checkout as well. If you completely want to omit PayPal as a payment option, just delete your PayPal email from Admin > Profile. :^)

Post #21

Mon, 24 Nov 2008 07:32:12 GMT

Say, if we guys maintain a common list of buyers who are habitual of asking for refunds/reversals .. and then NOT auto-deliver them products, is that something y'll will find useful?

Post #20

Sun, 23 Nov 2008 23:43:50 GMT

I have been trying to figure a way of protecting us merchants who sell digital downloads and I must admit it is ridiculously tough to find a way around paypal. There are other processors who simply suck! We have let paypal create an online monopoly that is affecting thousands of honest merchants.

Is anyone up for a revolution against paypal and the illegal charge-backs they so often allow?

Dan

Post #19

Sat, 12 Jan 2008 15:30:10 GMT

maybe there is other payment providers that do take this more serious...
my webiste is near the top of engines, and this happens more then
you think, ive recently got 3 paypal holds because they say they
did not make the order, and it seems to happen more on "unverified"
paypal accounts. paypal fraud happens daily, just like any other type
of fraud, and if he doesnt think so, then he truly is not educated on fraud.

Post #18

Sat, 12 Jan 2008 07:48:46 GMT

I've talked in depth and length about this with Robin and I can tell you it isn't a large concern on his list. Why? makes no sense I can'te tell you why. I don't think they understand some of the options that are obviously needed.

1 single easy step hasn't even been implemented and that is just the "Verifiied" requirement.

It is his understanding that PayPal fraud doesn't happen often.

umm, yeah - ok. *sigh*

Post #17

Thu, 10 Jan 2008 17:47:05 GMT

I'm getting hit with these problems with our digital downloads for our web templates .... I would love to hear of a solution to minimize this.