http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2008, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Wed, 27 Feb 2008 20:51:19 GMT Mon, 13 Oct 2008 17:00:45 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 20:51:19 GMT E-junkie Discussions; sinhob http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 19:23:55 GMT E-junkie Discussions; dhacker http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 19:20:43 GMT E-junkie Discussions; sinhob http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 19:02:32 GMT
http://www.e-junkie.com/bb/topic/2050]]> E-junkie Discussions; dhacker http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 19:01:20 GMT E-junkie Discussions; sinhob http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 18:37:52 GMT
Like I said, you want to look at the "Thank You" page and the e-mail that eJunkie generates.]]> E-junkie Discussions; dhacker http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 18:35:14 GMT
Please check your email for further instructions about your product(s). Sometimes spam filters block automated emails. If you do not find the email in your inbox, please check your spam filter or bulk email folder.

Please contact the seller for any questions."

That was it! No email was forthcoming. In the meantime I sent the free email which contained a link and it arrived and worked fine.

If you have any ideas on this, I'd be grateful. Otherwise, I'll give it another shot now that the google settings have been changed and try again.

Thanks]]> E-junkie Discussions; sinhob http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 18:04:25 GMT
"he too didn't receive a link but was told to check his inbox and spam filters. Nothing ever arrived. However, when I sent him the Free Thank You email he got it okay that time..."

I don't understand what you mean by he "was told to check his inbox and spam filters". Who told him that? After the purchase is complete he should receive a thank you page. Is that the page you are referring to? In general, users shouldn't have to refer to their email to get instructions on how to download the purchase. It should all be in the thank you page.]]> E-junkie Discussions; dhacker http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 17:54:01 GMT
Now it's the other problem I have to worry about, which I mentioned above. When I did the test run before, after manually charging the order, I got my husband to check his account. He was re-directed a page on e-junkie telling him to check his inbox and spam filters for his link which never arrived.

Any suggestions?

Thanks again for your help :)]]> E-junkie Discussions; sinhob http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 17:25:43 GMT
Do your users get a "thank you page" after paying on e-Junkie? That's the page that should have the download link on it.]]> E-junkie Discussions; dhacker http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Wed, 27 Feb 2008 17:17:34 GMT E-junkie Discussions; sinhob http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 http://www.e-junkie.com/bb/topic/1978/pg/0#post4900 Fri, 22 Feb 2008 14:48:07 GMT
1/ I had assumed that once a customer placed their order and entered their payment details they would be able to access the mp3 instantly. However, it appears I have to manually click "charge" in my google shopping cart account for each customer. Is this normal?

2/ When they still don't receive it, I've been having to send out the Free Thank You email. So far this has just been a minor nuisance as I haven't had many customers yet. However, I don't want to have to do this every time and apart from anything else, it looks bad having to apologise each time for a problem I don't know how to fix! It will also be difficult for me to keep track of who has paid for the product and who has received a freebie.

Having got my husband to buy a copy, he too didn't receive a link but was told to check his inbox and spam filters. Nothing ever arrived. However, when I sent him the Free Thank You email he got it okay that time...

I am totally bewildered and I'm fairly computer competent - am I doing something wrong? Surely the whole point of the digital download is that the buyers pays and receives it immediately. (I've had to put up notices on my sites asking people to allow approx 12 hours for delivery to allow me time to access the order and process it!)

Please can somebody help or advise me... sorry this is so long but I don't want to miss something out! Thanks.]]> E-junkie Discussions; sinhob