http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2012, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 1 Apr 2008 21:21:04 GMT Fri, 10 Feb 2012 18:29:43 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Tue, 1 Apr 2008 21:21:04 GMT
We noticed it immediately, because all of our in-house support-tracking/knowledgebase kit resides on the same server. We're all in this boat together; when your stuff is down, our stuff is down, so we couldn't get any work done other than getting everything back to normal ASAP. Now that we've expanded the support team to take the brunt of the support workload, Robin and his Dev team can focus their time and efforts on preventing problems like this and making E-junkie even better.

P.S. Since the subject came up:
Although E-junkie's business assets are owned by 19.5 Degrees in India (i.e., they are our sole capital investor), E-junkie itself is fully staffed and operated right here in the US of A. That's right, I am an American citizen providing support in America for an American-operated but Indian-owned company! Quite the interesting world this has become, no? :^)]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Tue, 1 Apr 2008 20:02:35 GMT
OF COURSE, THIS HAPPENED RIGHT AFTER I RAN ANOTHER EXPENSIVE PROMOTION. MY HUNCH IS THAT WE WERE DOWN FOR AT LEAST 3 MAYBE 4 HOURS.

ROBIN, HOW LONG SHOULD WE TOLLERATE THIS?]]> E-junkie Discussions; dougco http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Sat, 29 Mar 2008 09:52:42 GMT E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Thu, 27 Mar 2008 03:28:59 GMT
And no answers to my posts, here.]]> E-junkie Discussions; Maria http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 17 Mar 2008 05:16:35 GMT
Also, how it was handled and what went down was not good planning to say the lease.

As for aswsome uptime hosting look the the lost on web hosting. Great service and excellent stats.]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Sun, 16 Mar 2008 23:15:35 GMT E-junkie Discussions; Credit-Aid-Software http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Sun, 16 Mar 2008 10:22:30 GMT

has it recently for anyone?]]> E-junkie Discussions; PureBread http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Tue, 11 Mar 2008 21:47:45 GMT
Also, can you tell me what the following forum is used for:

<quote>
"E-junkie Service Status and Updates"
Updates about scheduled maintenance, issues and new features.
</quote>

The last post is over 3 months old, did this issue not qualify for a new posting.]]> E-junkie Discussions; CycleJunkie http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Tue, 11 Mar 2008 20:46:39 GMT
E-junkie.com is owned by 19.5 Degrees. A company based in New Delhi, India.]]> E-junkie Discussions; E-junkieChef http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Tue, 11 Mar 2008 15:15:03 GMT
email me if you find someting else purebreadishere@gmail.com thanks]]> E-junkie Discussions; PureBread http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 23:04:21 GMT
With respect to the power outage excuse - I can accept that for an isolated incident, however this has been ongoing for many days. Please tell us the real reason for the lack of service so we can make a decision on sticking with e-junkie based on facts and not just the emotions driven by our sales and profit losses. At a minimum, I would expect the junkie home page to offer an apology to all of its customers and a truthful fact based explanation of its problems

PS - who does own this company?]]> E-junkie Discussions; bunkbedking http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 22:02:15 GMT
We are not a corporate. We are a small business just like most of you and when there is a crisis like this, ALL of our energy is focussed on reducing the downtime and currently we are working very hard to ensure that things like these don't occur in future.

Also, Robin is the founder of E-junkie and the lead developer, but not the owner.]]> E-junkie Discussions; E-junkieChef http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 21:56:29 GMT
I can't wait to see what we experience when they 'move'.]]> E-junkie Discussions; dougco http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 21:55:00 GMT E-junkie Discussions; Chris_L http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 21:11:53 GMT
Where is Robin, the owner, right now?]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 20:36:12 GMT
The sytem works nearly all the time, and it's a great service. But it's their nearly absolute lack of communication that is baffling the customers here. We all understand outages and glitches, but it's as if they don't care that these are costing us serious dollars.

Good luck.]]> E-junkie Discussions; dougco http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 20:30:10 GMT
This thread (and others similar) have been going for days now yet nobody from eJunkie cares to comment or appologise.

As a potential customer, this gives me grave cause for concern. Here I am testing the service when I stumble upon this thread, I just don't get it.

I have been testing the service over the last couple of weeks, it's one of the best checkouts I've tried. I love the way the shopping cart appears to be part of my site. I also like the different checkout options ie PayPal, Google Checkout etc but as I reside in the UK have been waiting for the UPS integrated shipping calcualtion when I found this thread.

It's a huge cause for concern. I was actually about to start my subscription. Although I was going to start with the smallest package and upgrade as my product range expands.

What I cannot understand is why this is not being taken seriously when we are dealing with peoples money here, money from e-junkie subscribers and thier paying customers.

I am not about to subscribe to a service which will be the centre of my online ordering system if it is known to be unreliable especially if ejunkie does nothing to reassure it's exising customers.

If this was caused by a power outage, have you guys not thought of a Uninteruptable Power Supply? Whats going on???]]> E-junkie Discussions; CycleJunkie http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 14:31:29 GMT
E-Junkie can only expect to provide zero customer service if one or both of the following is true:

(1) There are no problems with the service
(2) They have no customers

Soon, number 2 may become the reality. At least one colleague of mine is beavering away at setting up PotionStore because he launched his new product just in time for e-junkie to fail him and screw up his launch. Gruesome.

It's not like we're asking e-junkie to help us set up our shopping carts: we're paying them money to deliver their promised service and their lack of foresight is now costing us both money and reputation in lost sales.

If they keep going like this, there will be a case for fraud.]]> E-junkie Discussions; mdoudoroff http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 10:45:37 GMT E-junkie Discussions; Chris_L http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 http://www.e-junkie.com/bb/topic/2061/pg/1#post5915 Mon, 10 Mar 2008 10:16:25 GMT E-junkie Discussions; Eskymo