http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2012, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sat, 5 Apr 2008 20:07:55 GMT Fri, 10 Feb 2012 10:44:59 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sat, 5 Apr 2008 20:07:55 GMT E-junkie Discussions; bunkbedking http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sat, 5 Apr 2008 17:07:36 GMT E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sat, 5 Apr 2008 08:06:41 GMT
?]]> E-junkie Discussions; CleanBoxEntertainment.com http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sat, 5 Apr 2008 04:56:52 GMT
Becasue the soilution is elegant, I'm on the fence becasue it SHOULD be a winner, locking out my site (our yours) at the view buttom in NOT acceptable. Are they listening?]]> E-junkie Discussions; healthytek http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sat, 5 Apr 2008 02:15:14 GMT
One the other hand, I have faith that they'll get things put back together soon. This shopping cart is clearly innovative and when the alternative is some bloated PHP backend that takes 20 clicks to make a purchase, I think e-junkie comes out on top by a mile.

It's not like they keep having server outages and not doing anything about it. They're moving data centers. Maybe scale back the advertising for a day or two if you're too worried, but cut them some slack.]]> E-junkie Discussions; Santacruzluke http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Fri, 4 Apr 2008 23:29:32 GMT
Can sell and can't even display my pages - BAD CHOICE FOR RELIABILITY - what happend to basic server mirroring and diverse comms paths - you know, one goes down, the other saves the day!!!

YUK]]> E-junkie Discussions; healthytek http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Fri, 4 Apr 2008 19:32:35 GMT http://www.SiteUptime.com/?aff=80809
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This is an automated message from SiteUptime.

Alert Type: Site Not Available
Result: Failed
Time: April 4, 2008 12:17:26 PST
HostName/URL: www.e-junkie.com
Monitor Name: E-Junkie
Service: http]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Fri, 4 Apr 2008 19:06:21 GMT E-junkie Discussions; LtDan http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Fri, 4 Apr 2008 19:03:10 GMT E-junkie Discussions; bunkbedking http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Fri, 4 Apr 2008 16:22:16 GMT
Yesterday the cart was down. Today it was up for awhile but is now down again.

Not letting us know and not posting the problem somewhere is bad enough. Not answering the phone or returning the call OR responding to the trouble ticket on top of it is inexcusable.]]> E-junkie Discussions; LtDan http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Thu, 3 Apr 2008 02:36:27 GMT E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Thu, 3 Apr 2008 01:57:51 GMT
If only it were possible to send advance notice of unplanned system outages, we'd want to receive those ourselves! Not that you or anyone were expecting that per se, but rest assured our priorities are to prevent outages first, then recover from outages ASAP if they happen and notify everyone about it afterwards.

There are interdependencies between this public informational site, the Admin pages and the E-junkie cart that prevent greater server segregation at the moment (which itself would also compound the complexity of server administration and reliability, increase costs, etc.), but which are also responsible for the tight integration that makes E-junkie generally so easy to setup and smooth to use. Our future plans already include strategies to improve reliability and provide fallbacks such as you described and otherwise, so you can look forward to that in the near future.

In the meantime, one handy side-effect of the current, tight integration is that if you start getting those calls or emails ever again (and we do aim to prevent that), one glance at www.e-junkie.com will show you immediately if we're up or down. If you can't bring up our site, you know right at that moment that we're devoting everything we've got towards restoring our service, and we'll notify you what happened after the fact once any crisis is over, so you're not left wondering what happened or for how long.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Wed, 2 Apr 2008 01:47:36 GMT
Glad you are here to help.

I don't agree entirely with you but understand what you mean.

Companies that provide services to websites, sales, etc around the clock all notify you of problems - if they are a quality service. If not then they at least post some problem on a website that is not connected to the service related server so everyone can see what the problem is.

I am very sure I speak for everyone because it just makes good common sense to notify your customers when they are down in this type of business because we all start getting slammed with emails or messed up transactions from the customers. If we knew ahead of time that it was a problem we would be better off.

The service that I presented is free and does not provide fast enough resoulution of notice for a free acccount. I was showing ejunkie that so they could either sign up to that type of service and then send out messages to all of us on a list. This is a quality move.

Also, if you servers are causing problems then I also posted a site hosting service that is high quality and decent prices.

I am trying to help e-junkie see how a few improvments would make them set at a higher level.

1 - We really do need a notification if e-junkie it down.

2 - This website needs to be hosted on a completely different server then e-junkie itself so we can get the messages and communicate. I am concerned that e-junkie needs to host this site on the same site. It tells me alot about setup and process standards are e-junkie.

3 - We need support to answer questions. I hope this is now solved with you.

Just these simple things is what most all companies do they are doing things right.

My advice is free and can be thrown away, but it is well thought out and straight forward with no beating around the bush.

I only want to have e-junkie improve and this things I mention are not costsly whatsoever.]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Tue, 1 Apr 2008 21:40:38 GMT
Now that we have expanded our support staffing, Robin and his Dev team can devote more of their time and efforts towards eliminating problems and making E-junkie even better in the future. Development/Ops is focusing its full attention towards success in providing a clean, lean and mean shopping cart with the easiest setup and greatest reliability we can muster. I dare say, we have little interest in diverting resources away from improvement in order to address problems in a way that does not actually fix those problems. "Never rob success to pay an advance to failure."]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Tue, 1 Apr 2008 21:15:53 GMT
http://www.SiteUptime.com/?aff=80809

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This is an automated message:

The system confirmed 1 failed checks at 30 minute intervals starting
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Alert Type: Site is Available
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-------------------------------------------------------]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Mon, 10 Mar 2008 09:43:10 GMT E-junkie Discussions; Chris_L http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Mon, 10 Mar 2008 03:21:53 GMT E-junkie Discussions; Mentor6 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Mon, 10 Mar 2008 03:12:10 GMT

Alert Type: Site Not Available
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Time: March 9, 2008 17:32:13 PST
HostName/URL: www.e-junkie.com
Monitor Name: E-Junkie



The system confirmed 5 failed checks at 30 minute intervals starting
at March 9, 2008 17:34:24 PST

Alert Type: Site is Available
Result: Ok
Time: March 9, 2008 20:02:20 PST
HostName/URL: www.e-junkie.com
Monitor Name: E-Junkie]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sun, 9 Mar 2008 07:00:24 GMT E-junkie Discussions; Mentor6 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 http://www.e-junkie.com/bb/topic/2144/pg/1#post6010 Sat, 8 Mar 2008 23:29:58 GMT
Excellent service and very simple to use.

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