http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2012, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sat, 19 Apr 2008 01:20:33 GMT Fri, 10 Feb 2012 16:04:21 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 19 Apr 2008 01:20:33 GMT
http://www.e-junkie.com/bb/topic/2495/pg/0#post6140]]> E-junkie Service Status and Updates; E-junkieGuru http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Fri, 18 Apr 2008 18:57:14 GMT
However, after that lack of tech contact, I was told to check out this “forum” stuff and broke out in a cold sweat on this downing of our business site issues.

MY QUESTION TO TYSON_N, ADMIN, ET AL, since this is not to be found on your home page/site, would someone informed on this matter expressly state to your membership THIS STATEMENT THE TOP HOSTING SITES RELENTLESSLY slam home:

WHAT IS YOUR PERCENTAGE IN EITHER UP OR DOWN TIME, SO YOUR MEMBERSHIP KNOWS WHERE YOUR QUALITY OF I.T./PROGRAMMING SERVICES STANDS.

TO NOTE: When E-Junkie is down, it is COSTING OUR BUSINESSES MONEY and unless there is some form of reimbursement for that, THIS IS A CRITICAL ISSUE OF IMMEDIATE CONCERN. No matter how good our hosting site is, if you are down, we are out; my hoster’s claim of 99.9% is a mute point if I am tied into your services with anything less.

Thank you for your valuable time (and mine) in this matter.]]> E-junkie Service Status and Updates; Allen http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Wed, 9 Apr 2008 19:04:27 GMT
Because of our staffing expansion and delegation of duties and security/access permissions, Support no longer has direct access to view or modify the database. I had forwarded this to Robin's attention; he says he will manually fix your Affiliate settings sometime today.]]> E-junkie Service Status and Updates; E-junkieGuru http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Wed, 9 Apr 2008 00:43:14 GMT E-junkie Service Status and Updates; ldsmusic http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Tue, 8 Apr 2008 00:46:15 GMT E-junkie Service Status and Updates; E-junkieGuru http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Mon, 7 Apr 2008 21:32:13 GMT E-junkie Service Status and Updates; JC http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Mon, 7 Apr 2008 19:56:57 GMT
The fact remains that there have been some good suggestions e.g. seperating systems, redundancy and response to service inquires that will make us all not only feel more comfortable with our choice in e-junkie, but will allow us (as your business partners) to get on with growing our businesses.]]> E-junkie Service Status and Updates; healthytek http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Mon, 7 Apr 2008 18:51:02 GMT E-junkie Service Status and Updates; MixedInKey http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Mon, 7 Apr 2008 18:20:14 GMT
We are aware of the AOL/Hotmail/MSN email issue, which is simply a matter of waiting for them to get a Round Tuit about adding our new IP to their known-non-spammer whitelist. This was one of the reasons we had originally scheduled migration to the new datacenter for a bit later, so this detail could be attended to and finalized in advance, but with circumstances being what they were on Friday, this email glitch was preferable to a continued system outage!

As I have confirmed elsewhere, the plans we are now currently implementing do include improved redundancy schema which were simply not possible with the old setup. It is true that Robin is lately devoting most of his time to the datacenter migration/improvements and to refining and extending the E-junkie system to eliminate bugs and add features, but I only joined the staff last week to take on most of the support burden. The facts are, well before I signed on here, customer service/support had indeed been slipping because the demands for such were more than Robin and Natasha could handle on their own, nevermind also admin'ing the servers and maintaining the E-junkie software, all at the same time.

Essentially, it was a problem of "too much success, too suddenly", and we're doing our best to rise to the occasion and stay on track. That is why Robin hired me and another programmer (and likely another support person soon) to divide the workload. Remember that TV ad from a few years ago where a company launches its online store and as the orders start to tally up, elation turns to anxiety as they realize they're suddenly getting far more business than their current resources could handle? It had been kinda like that around here, up until last week. I am devoting my full attention to get up to speed with everything E-junkie and catch up with support requests, so Robin and Development can eliminate any known sources of outages and prevent outages from occurring in the future.

We thank you for your support!]]> E-junkie Service Status and Updates; E-junkieGuru http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sun, 6 Apr 2008 22:55:05 GMT 1) I should receive an email after an outage such as Friday and not have to go looking for information.
2)This forum and support need to be hosted on an issolated site from the shopping cart system, this isolated forum should alert us that you are working on the problem. Don't assume it's obvious to us. It could be a problem on our sites and we spend valuable time trying to debug it before contacing you. I don't think you want us to assume it's e-junkie first.
3)Change your price structuring to receive some or all of your revenue based on our sales. I didn't think I'd ever suggest this idea because I like fixed costs, but you need to feel the finacial burden when we do. A day without sales is very serious.
4)The customer log should also be issolated from the shopping cart or redundant making it easier for us to create a group message with alternative downloads for sales within a certain time frame.]]> E-junkie Service Status and Updates; SimpliFun http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sun, 6 Apr 2008 06:44:04 GMT E-junkie Service Status and Updates; MixedInKey http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sun, 6 Apr 2008 05:50:06 GMT E-junkie Service Status and Updates; Credit-Aid-Software http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sun, 6 Apr 2008 02:34:37 GMT E-junkie Service Status and Updates; Credit-Aid-Software http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 22:26:30 GMT There is a new problem that's happening after the data center switch. All Hotmail.com, Hotmail.co.uk and AOL.com customers do not receive their E-Junkie download links after purchasing the product. We've been answering phonecalls most of the day today as a result.

I think it may have something to do with E-Junkie's Sender Policy Framework or e-mail authentication records. The website IP changed, so maybe AOL and Hotmail are flagging all new e-mails as "invalid/spam"?

Please e-mail me back to help.]]> E-junkie Service Status and Updates; MixedInKey http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 20:34:08 GMT E-junkie Service Status and Updates; ldsmusic http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 05:05:18 GMT E-junkie Service Status and Updates; healthytek http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 05:03:06 GMT
If your excellent solution is to survive, I hope specifics like redundancy are integrated into your strategic plan.

Bill]]> E-junkie Service Status and Updates; healthytek http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 01:41:52 GMT http://www.e-junkie.com/bb/topic/2493

If you have general questions about E-junkie or "how to" requests, feel free to post in this forum where everyone can benefit from our response, or use the contact form/info here if you have a specific glitch or would prefer a private response:
https://www.e-junkie.com/ej/contact.php

Of course, if the service appears to be down, sending an email/contact form will only come thru to us after the fact once things are working again. I will post notice forthwith in our Service Status & Updates forum category after any outages are over, but we intend that our current datacenter migration and server upgrades will prevent any outages I'd need to notify you about. :^)]]> E-junkie Service Status and Updates; E-junkieGuru http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 00:54:46 GMT
Any specifics appreciated.
Bob]]> E-junkie Service Status and Updates; ylbob http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 http://www.e-junkie.com/bb/topic/2448/pg/1#post6141 Sat, 5 Apr 2008 00:11:23 GMT E-junkie Service Status and Updates; naia