http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2008, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 29 Apr 2008 23:35:05 GMT Fri, 29 Aug 2008 01:30:46 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 Tue, 29 Apr 2008 23:35:05 GMT I just sent an email to development(at)e-junkie.com. The subject of the email is "transaction investigation".]]> E-junkie Discussions; chestnut01 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 Tue, 29 Apr 2008 22:21:24 GMT chestnut01And when it does happen, it will happen to several people in the same time span. That's why I know it's an e-junkie problem...like they're having a system problem at that point and things are glitching.

If E-junkie is down or if there is a glitch, three things can happen .. either your buyer will get a "site down for maintenance" message on screen, or they will get a blank page and in worst case, their browser will tell them that site could not be found. In any of these cases database will not be in play and they download count will be unaffected. So this is not an issue caused by any E-junkie system glitch.

If you can send the transaction IDs to development [at] e-junkie, we can look into that particular case and let you know if we see anything unusual.]]> E-junkie Discussions; E-junkieChef http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 Tue, 29 Apr 2008 20:44:30 GMT
The links show up already expired or say they can't be found when certain customers try to open them...that shouldn't be happening. Like I said in my original post, it's hit and miss...one customer can download fine, and another one won't be able to open the same file at all. It's not every single order, but it does happen at least 2-3 times a week. And when it does happen, it will happen to several people in the same time span. That's why I know it's an e-junkie problem...like they're having a system problem at that point and things are glitching.

As far as support from e-junkie...this post has been here for 5 days now, and not one admin person has made a response. Since they haven't answered, I'm assuming they don't have an answer, or will tell me it's a problem on my end...which I know it's not. The delivery of those files has nothing to do with me...it's all done by e-junkie.

When I'm not having problems, e-junkie is wonderful...I'd highly recommend it to anyone. I'm paying for a service though, and expect it to work right and not cause customer issues.]]> E-junkie Discussions; chestnut01 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 Tue, 29 Apr 2008 17:55:42 GMT E-junkie Discussions; SimpliFun http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 http://www.e-junkie.com/bb/topic/2535/pg/0#post6261 Thu, 24 Apr 2008 21:46:28 GMT
Is anyone else having this problem???]]> E-junkie Discussions; chestnut01