http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2008, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sat, 17 May 2008 00:55:27 GMT Fri, 29 Aug 2008 01:44:23 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Sat, 17 May 2008 00:55:27 GMT E-junkie Service Status and Updates; Russ http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Sat, 17 May 2008 00:38:50 GMT E-junkie Service Status and Updates; Thad.E-Junkie http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Fri, 16 May 2008 17:17:24 GMT http://www.pingdom.com/services/howitworks/

They have many servers all over the world. They don't just ping from one place. They ping from different computers located in different places. If a service doesn't work from 20 different computers located in different countries plus it doesn't work from 10 different US computers and all those computers use different ISP, then that service probably doesn't work for the rest of Internet users.]]> E-junkie Service Status and Updates; Russ http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Fri, 16 May 2008 04:49:55 GMT
-thad, E-Junkie Development Team]]> E-junkie Service Status and Updates; Thad.E-Junkie http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 22:13:38 GMT
Every connection across the Internet has to hopscotch from one ISP to another across several to several-dozen hops. If any one of those hops are having a problem at any given moment, we could seem unreachable from that particular computer until the intermediate problem is resolved or a hopscotch route detour is found. Meanwhile, everyone else is able to reach our service just fine that whole time, because there's no problem at our end, and no problem in the particular routes between us and those other computers.]]> E-junkie Service Status and Updates; Tyson_N http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 19:37:56 GMT
It doesn't really matter what are the reasons for all those interruptions, simply because those interruptions can be avoided somehow. I'm monitoring several other services through pingdom.com and some of them have 100% uptime for several months in a row, so as you were some time ago.]]> E-junkie Service Status and Updates; Russ http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 18:06:12 GMT E-junkie Service Status and Updates; E-junkieChef http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 18:05:35 GMT E-junkie Service Status and Updates; E-junkieChef http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 18:00:18 GMT E-junkie Service Status and Updates; Russ http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 17:48:01 GMT
Our homegrown pinger which runs on DreamHost fails to reach E-junkie at least once a month even though our server is up at that moment.]]> E-junkie Service Status and Updates; E-junkieChef http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Thu, 15 May 2008 04:37:55 GMT Tyson_NUntil yesterday, we had gone over a month without any interruption in service, ever since we migrated to the new high-end datacenter.

Your service was down:

04/23 - 6 min.
04/30 - 3 min.
05/01 - 60 sec.
05/09 - 10 min.
05/10 - 3 min. 57 sec.
05/12 - 1 hour 58 min.

Each of that second a sale could be made... That wasn't happening before...

I'm using www.pingdom.com

http://www.pingdom.com/services/howitworks/]]> E-junkie Service Status and Updates; Russ http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Tue, 13 May 2008 20:05:47 GMT http://www.e-junkie.com/ej/contact.php

In fact, all of our own systems continued in full operation yesterday without a hitch; the problem was that the rest of the Internet started forgetting how to find us, and our DNS provider refused to continue reminding them. What happened yesterday had nothing whatsoever to with our servers, nor our datacenter, nor our software/scripting/programming, which all remained fully functional the entire time. What happened to us could happen to any site that doesn't operate their own DNS server -- namely, the vast majority of sites out there, almost certainly including all of yours. No matter what uptime stats you or we or anyone can claim, when the company that provides your ".com" domain name's DNS service decides to stop rendering that service, your site simply drops off the map and vanishes from the face of the Web; even though your server's uptime stats would continue uninterrupted, that doesn't matter when nobody's computer knows how to contact that server anymore.

So that's what happened, and that's why we're growing some serious nerd brass by assuming operation of our own DNS right here in-house, so that never again could we and our Merchants be held hostage by a third-party upstream provider beyond our control, as happened yesterday.]]> E-junkie Service Status and Updates; Tyson_N http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Tue, 13 May 2008 04:03:26 GMT E-junkie Service Status and Updates; Kim http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Tue, 13 May 2008 01:32:19 GMT E-junkie Service Status and Updates; Russ http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 http://www.e-junkie.com/bb/topic/2579/pg/0#post6505 Mon, 12 May 2008 22:15:26 GMT
We have taken every step within our grasp to correct the situation, but the best options available to us still mean that there may be some continued lapse in service for some users until the rest of the Internet (i.e., your ISP and the ISPs for each of your buyers) "catches on" to the fact that another provider is now "directing traffic" for www.e-junkie.com.


I wish I could explain more, but our counsel would advise against that at least until we explore our legal options.]]> E-junkie Service Status and Updates; Tyson_N