E-Junkie Forum

Post #26

Sun, 22 Feb 2009 01:56:10 GMT

Hello Robin

I did sent you the files a bout 2 weeks ago, and wonder whether you recieved them?\

Thanks

Menno

Post #25

Sun, 9 Nov 2008 06:34:10 GMT

In that case Menno, I think the only thing left for us to do is to take a look at your PHP code. You can e-mail it to me and I can see if I figure out what's the issue, and if not, I can add some diagnostic code to it and send it back to you.

Post #24

Wed, 5 Nov 2008 21:54:35 GMT

Hi Robin

I added the code

mail("your.email@address","keygen input",print_r($_POST,true));

and i got exactly the same email with the same list of details for orders that did sent the reg codes succefully and for orders that did not include the reg codes, see below the details that were received in both instances.

Array
(
[first_name] => ab
[last_name] => ab
[payer_email] => xxxxxxxxxxxxxx@xxxxxx
[payment_date] => 14:40:24 Nov 5, 2008 MST
[quantity] => 1
[item_number] => 61660
[item_name] => Amara Package Deal II
[mc_gross] => 0
[quantity1] => 1
[item_number1] => 61660
[item_name1] => Amara Package Deal II
[mc_gross_1] => 0
[txn_id] => j-4911f39c1955e30
[mailing_list_status] => n/a
[handshake] => xxxxxxxxxxxxxxxxxxxxxxxxxx
[discount_codes] =>
[item_cart_position] => 1
[sku] =>
)

Post #23

Mon, 29 Sep 2008 19:06:02 GMT

Just to clarify/expand Robin's point about monthly subscription payments, when you go to Seller Admin>Start/Update Paid Subscription and choose a subscription plan level, that will take you to log into your PayPal account where you will approve an auto-recurring monthly payment schedule. Once you approve this payment initially, the subsequent monthly payments "just happen" without any manual attention required from you nor us.

Post #22

Mon, 29 Sep 2008 07:16:28 GMT

mennoI was planning to work on it today but got the following message? When i was trying to change the location of the remotely hosted script

"This product in not eligible for remotely hosted files"

Menno, if you are not on $18 plan, then the system will not let you add a remotely hosted file. Although this restriction was there since the beginning, we never enforced it till around 10 months back.

This does not affect your existing products, unless you are trying to edit them. I don't see however that why you need to edit the product as you simply need to add a few lines of code to your keygen.

mennomight this be related to my reg code problem.

Please let me know what's happening as i can not afford to have my customers not receive the reg code and now also it looks like they will not receive a download link

mennoIf you want more money just let me know how to do this, as I paid a yearly fee, to avoid the monthly cumbersome admin process of filing each payment

Monthly subscription payment is "automatically" posted by PayPal from your account to ours. It's in fact cumbersome for us to track manual payments and upgrading or downgrading those plans are impossible for us as we are not offering manual annual payments anymore.

Please go ahead and subscribe to $18 plan from E-junkie seller admin. Once you do that, please let us know and we'll refund you for the unused period from your annual payment.

Post #21

Mon, 29 Sep 2008 04:38:46 GMT

Hello Robin,

I was planning to work on it today but got the following message? When i was trying to change the location of the remotely hosted script

"This product in not eligible for remotely hosted files"

What does this exactly mean as i have used this setup fro more then 4 years, without such a problem, might this be related to my reg code problem.

Please let me know what's happening as i can not afford to have my customers not receive the reg code and now also it looks like they will not receive a download link

Both have worked nicely for a year together, so I do not understand why this is all of a sudden changed.

If you want more money just let me know how to do this, as I paid a yearly fee, to avoid the monthly cumbersome admin process of filing each payment

Regards

Menno

Post #20

Thu, 18 Sep 2008 21:01:02 GMT

That will happen in 2 cases -

1. We were unable to contact your server [it did not respond]
OR
2. Your server returned nothing [it responded but returned null output]

However, in case# 1, we'll also send you an e-mail that we were unable to contact your server.

I'll urge you to do the debugging I've suggested above so you can isolate the issue.

Post #19

Tue, 16 Sep 2008 22:21:26 GMT

Hi Robin

I also see when i use the issue a free thank you email that there is a

"Please contact us to get the code(s) "

text line

does this help?

Regards

Menno

Post #18

Thu, 11 Sep 2008 06:18:31 GMT

Menno, there is nothing wrong on our end regarding this. We've also not received any complain from anybody else (I am not trying to avoid accepting the issue, trust me)

Also, this can't be a timeout thing as in case of a timeout our system will inform you that there was a failure in connecting to your server and code was not sent.

Since I don't have access to your server logs, the ONLY way I can recommend you to debug this is to include the following code in your keygen -

mail("your.email@address","keygen input",print_r($_POST,true));

?>

That way, for the transaction that the code is not sent, you can actually see if you receive an email or not. If you see the e-mail, then you can see the data that was passed and see what's wrong with the code. Maybe there is a particular condition it can not handle?

Post #17

Wed, 10 Sep 2008 22:53:11 GMT

oh and please note that this has never been a problem untill i start reporting it the first time, so it has worked nicely for a year + without this problem

Post #16

Wed, 10 Sep 2008 22:52:03 GMT

Hi Robin,

Yes the problem happens every now and then (about 10% of all purchases) with package deal II and it happened only once with packaged deal I

Today I got another failed attempt where the reg codes where not issued
txn_id: 3PL446458L179071N

The email is sent including the download links but the reg codes are simply not added to it

All the single purchases go fine, so that is why i think it's a time out issue

When you logon to my account and try to send yourself a "free thank you email" with package deal II you will also see that every now and then the sent email is incomplete.

Thanks

Menno

Post #15

Tue, 26 Aug 2008 10:04:24 GMT

Menno, I'd emailed you but never got the response with the details. Here's my email -

===============
Date: Sat, 16 Aug 2008 18:57:48 -0700

Subject: Re: [EJ-SPRT #CDD-64983-847] message from E-junkie.com [support
- packaged products]
Date: Sat, 16 Aug 2008 18:57:48 -0700

Hey Menno,

I just finished reading the thread. I am sorry about the confusion earlier (support folk thought you are talking about stored codes). Anyway, if there was a timeout issue, E-junkie would have emailed you.

I am a little confused still .. from the thread it seems like you have the issue now and then .. but in this email you have mentioned "Strangely this is the first time it happens with package deal". Can you please elaborate?

Can you also check your server logs and modify your script to email you the information that is passed to it .. so that we know for sure that its being hit?

Best regards,
--
Robin K
Lead Developer, E-junkie

===============

So yeah, if you can check your server logs and/or modify the script to email what it's getting, that might help us/you debug the issue.

Post #14

Fri, 22 Aug 2008 00:57:36 GMT

one more

2008-08-21 10:58:12 4HH7497479587030P

I noted this purchase was made from an unverified paypal account, which may or may be not related to the issue.

Thanks

Menno

Post #13

Thu, 21 Aug 2008 01:52:50 GMT

2008-08-15 01:33:35 1GH65670F81869611

The same was sent 4 days ago though, is this not the info you are after?

The system has been working normally ever since though

so before you start changing things let me stress to you again this is in intermitted problem and approxiamately 10% of the bundle purchases fail

Thanks

Menno

Post #12

Thu, 21 Aug 2008 01:42:18 GMT

We would need you to send us the transaction ID and date of an affected transaction to investigate any particular incident:
http://www.e-junkie.com/ej/contact.php

Post #11

Sat, 16 Aug 2008 10:35:34 GMT

Used the online form to submit the required data as I got today another failure issuing the reg codes with your system.

Sent the reg codes with the free thank you email and all was processed nicely

Please let me know what is going on.

Regards

Menno

Post #10

Sat, 16 Aug 2008 02:01:50 GMT

Hello,

As soon I encounter this problem again i will provide you the required details as it's an intemittend problem which did not happen for a week.

I work in this manner at e-junkie for more then a Year and Robin helped me to set it up, it's only since recently it failed every now and then and only with the package deal that contains 5 products the one that contains 4 alwasy work. All the keygens are created from unique URL's and for the package deal I simply select the 5 products from the list at e-junkie, , so it looks like a timeout setting at your side.

What is time you allow your server to connect to another webserver to generate the key codes? Can you increase this time , as I'm pretty sure this is the cuase of the problem

As soon this problem happens again i will provide you with the required details.

Regards

Menno

Post #9

Tue, 12 Aug 2008 23:26:03 GMT

All of our public contact info is provided here:
http://www.e-junkie.com/ej/contact.php

Apologies for our delay in responding, but none of us had answered earlier because we had no answer to give, as our system was never capable of doing what you described as being broken. It took us quite a while, but we finally realized how a custom workaround might have been possible to accomplish what our system could not do on its own, and thus it must be that workaround which could be failing somehow.

The package product itself was apparently configured with its own, custom keygen URL that outputs codes for all component products, since our "package product" feature on its own has only ever been able to send files from other products and has never been able to issue any codes configured for each of those products directly. If any keygen URL fails to respond when we hit it for output, we do not attempt it again. It is possible that your combined-keygen is simply a "wrapper" that hits the other individual keygen URLs and combines their outputs, so perhaps there is some hitch in that process (e.g., How long does it take to obtain each key and rewrite them into a combined output? What if one of those individual URLs doesn't respond?).

Post #8

Tue, 12 Aug 2008 06:19:35 GMT

Thanks what is your email address?

Post #7

Mon, 11 Aug 2008 21:10:12 GMT

Menno,

I apologize for the delay in response.

Could you email us with a transaction ID for when this has succeeded and when it has failed?

Thanks :)