E-Junkie Forum http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2009, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Wed, 7 Jan 2009 06:59:27 GMT Sat, 21 Nov 2009 11:14:44 GMT 681 E-JUNKIE 5 E-Junkie Forum http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 Post #12 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Wed, 7 Jan 2009 06:59:27 GMT
Can you guys try to complete a sale in Safari and see if that helps recreate the problem?

Cheers,
John]]> E-junkie Discussions; rf Post #11 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Thu, 27 Nov 2008 06:42:19 GMT TysonWe did find and fix a small problem in the latest beta version of the Google Chrome browser (due to a bug in Chrome's cookie handling, items were not being retained in cart

.. only in latest version of chrome and only if the buyer came back to start a new cart again after a successful purchase.]]> E-junkie Discussions; E-junkieChef Post #10 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Wed, 26 Nov 2008 20:50:06 GMT
At the moment, all we can suggest is to make sure the browsers you're testing with do have cookies enabled, and try deleting ALL cookies from that browser to see if that fixes your issue.]]> E-junkie Discussions; Tyson Post #9 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Tue, 25 Nov 2008 23:11:57 GMT E-junkie Discussions; stewartstjohnlight Post #8 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Tue, 25 Nov 2008 20:01:10 GMT
si10So, does this mean you have to tell the customer to accept cookies?


That is necessary; we can't track cart contents without being able to set a cookie identifying whose cart is whose. However, aside from that one requirement (and very few users would ever have chosen to totally disable cookies), you generally want the cart to "just work" without needing to give the buyer any other special instructions.

The main issue linked in my first reply above regards which ~kind~ of cookies the buyer chooses to accept. Safari has a default setting to "Accept cookies only from sites I navigate to", which is the same as the current Firefox and Internet Explorer optional setting to "Block/Don't accept third-party cookies".

A "third-party" cookie is when your browser's address bar shows http://www.foo.com/...etc. but something in that site is trying to set a cookie for http://something.bar.com/...etc.

Normally, this does not affect E-junkie carts, since we set the cart-tracking cookie with the same domain as your own page where our button code is trying to set the cookie, so that counts as a "first party" cookie.

However, if your pages appear inside a frameset where the pages have a different domain than the frameset's domain shown in the address bar, the browser would think the page is trying to set a cart cookie for one domain while the browser is showing a different domain, so that would be regarded as a third-party cookie and thus could get blocked.

This is not a "bug", as everything is working exactly as it's designed to work, and no workaround is even technically possible. The only solution is to make sure your site is not using a frameset wrapper with a different domain than the pages themselves (better yet, just avoid using frames altogether) or, failing that, to use the non-JavaScript version of our button code to have the cart operate in popup mode (in which case, the cookie gets set for www.e-junkie.com).]]> E-junkie Discussions; Tyson Post #7 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Tue, 25 Nov 2008 19:50:32 GMT
I tried it out on Safari and couldn't reproduce the problem. Try perhaps clearing your cookies and restarting to see if that helps.]]> E-junkie Discussions; Stefanie Post #6 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Tue, 25 Nov 2008 15:49:16 GMT
give it a whirl and let me know if it works for you...

http://www.cloudwalkingthoughts.com/store.php]]> E-junkie Discussions; stewartstjohnlight Post #5 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Tue, 25 Nov 2008 13:17:06 GMT E-junkie Discussions; si10 Post #4 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Fri, 12 Sep 2008 17:27:31 GMT Tyson_NIf you could provide the URL of your site page where you have pasted the button code, we can have a look at what might be going on there. Since you report having the problem in Safari but not Firefox -- both presumably with their default cookie-acceptance preference settings -- you should be aware of this known issue:

http://www.e-junkie.com/bb/topic/2716

Note that the issue affects all current-version browsers including IE, but it may seem to affect only Safari at first because the browser cookie setting that causes the problem is enabled by default in Safari, but would only get enabled at the user's preference in Firefox and IE. Indeed, Safari enables the setting by default because most savvier users would tend to want to enable this setting anyway, as it precludes intrusive/objectionable behaviors such as banner ads and Web beacons that set a cookie to track your online activity to serve you more personally-targeted ads and sell your online-activity data to outside agencies, etc.

So strange, what I was doing was looking at the e-junkie clients... visiting their sites and trying out their shopping carts and multiple items wouldn't load, it would only add the last item that I added to the shopping cart but today it seems to be working just fine! I guess a false alarm, sorry bout dat!]]> E-junkie Discussions; stewartstjohnlight Post #3 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Fri, 12 Sep 2008 16:54:54 GMT E-junkie Discussions; tenthdimension Post #2 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Thu, 11 Sep 2008 23:36:17 GMT
http://www.e-junkie.com/bb/topic/2716

Note that the issue affects all current-version browsers including IE, but it may seem to affect only Safari at first because the browser cookie setting that causes the problem is enabled by default in Safari, but would only get enabled at the user's preference in Firefox and IE. Indeed, Safari enables the setting by default because most savvier users would tend to want to enable this setting anyway, as it precludes intrusive/objectionable behaviors such as banner ads and Web beacons that set a cookie to track your online activity to serve you more personally-targeted ads and sell your online-activity data to outside agencies, etc.]]> E-junkie Discussions; Tyson Post #1 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 http://www.e-junkie.com/bb/topic/2853/pg/0#post8686 Thu, 11 Sep 2008 19:07:48 GMT
Thanks!]]> E-junkie Discussions; stewartstjohnlight