http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2009, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Mon, 11 May 2009 13:02:25 GMT Sat, 21 Nov 2009 11:25:00 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Mon, 11 May 2009 13:02:25 GMT
Is there a way to protect from fraud being conducted by affiliates?

In April and early May, I had around $1200 of fraudulent purchases. They all got through Google Checkout. Google isn't being very helpful with getting people their money back.

I've deleted the affilates. But is there a way to prevent them from joining again?

Marc]]> E-junkie Discussions; marcapitman http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Mon, 17 Nov 2008 20:19:20 GMT
Are you using the email address provided as the buyer's PayPal email? The PayPal email of a payment sender should always be valid, so try contacting them there if you haven't yet. Otherwise, failing any successful contact, you might be best off just quietly issuing a refund and be done with it.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Sun, 16 Nov 2008 18:43:07 GMT
a person who tried to download some of my product (wasn't finished uploading it when they attempted it) paid for it, but no product ready.

I tried to email the person to let them know I would send them a link, but the email to them kept bouncing back to me...I checked the Yahoo address at Yahoo, which said " there is no such address" . When I tried to find their IP address to contact them that way, both Google and Yahoo say it can't be found.

This seems really suspicious...or am I just being paranoid?]]> E-junkie Discussions; newphx http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Mon, 20 Oct 2008 21:10:01 GMT secureNOTmy account has been hacked and I've been locked out. what should I do?
I gather we are working with you on that issue in another thread here and via email support, so we'll just continue the matter there.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Mon, 20 Oct 2008 15:04:40 GMT E-junkie Discussions; secureNOT http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Fri, 17 Oct 2008 18:17:39 GMT ep2Then give us an option to hold digital delivery until we approve the order.

Maybe you should look into PayPal's fraud management filters. For what it's worth, you won't find them useful against payment reversals.

Most of the payment reversals, especially in case of digital delivery don't happen as the buyer's payment account was compromised, they happen as the buyer lies to PayPal and PayPal does not take adequate measure to catch their lies .. like comparing the IP from which they contact paypal against the IP from which they made the purchase.]]> E-junkie Discussions; E-junkieChef http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Fri, 17 Oct 2008 18:14:42 GMT DVRPOWER-DIRECTV-TIVOMany reasons why the ip is useful.

I helps with submitting information to the FBI, local police, etc.

http://www.fbi.gov/majcases/fraud/internetschemes.htm

Allows us to see who is possibly targeting us and from where.

Allows us to track problems over time.

Allows us to possibly block them from our sites.

Allows us to negotiate with general scamer customers that say they never ordered.

Allows us to track sales locations as well using 3rd party software, maps, etc.

IP collection is standard for internet sales.

Earlier you had mentioned "It would have been extremely helpful to have that information beforehand." .. I am not sure what you mean by "beforehand" .. payment and delivery happen at the same time.]]> E-junkie Discussions; E-junkieChef http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Fri, 17 Oct 2008 02:33:44 GMT E-junkie Discussions; AutoBlogged http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Thu, 16 Oct 2008 21:53:52 GMT
I helps with submitting information to the FBI, local police, etc.

http://www.fbi.gov/majcases/fraud/internetschemes.htm

Allows us to see who is possibly targeting us and from where.

Allows us to track problems over time.

Allows us to possibly block them from our sites.

Allows us to negotiate with general scamer customers that say they never ordered.

Allows us to track sales locations as well using 3rd party software, maps, etc.

IP collection is standard for internet sales.]]> E-junkie Discussions; DVRPOWER-DIRECTV-TIVO http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Thu, 16 Oct 2008 18:43:43 GMT E-junkie Discussions; Robin http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 http://www.e-junkie.com/bb/topic/2926/pg/0#post10013 Wed, 15 Oct 2008 15:35:28 GMT
For example I recently had a chargeback from someone in Minnesota. Nothing in the e-junkie notification e-mail was suspicious, but in the transactions log I see they downloaded my product at 3am from an IP address in Vietnam. It would have been extremely helpful to have that information beforehand.

Also, does anyone else have any tips on preventing fraud?]]> E-junkie Discussions; AutoBlogged