E-Junkie Forum http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 3 Apr 2009 20:29:37 GMT Mon, 20 May 2013 14:02:07 GMT 681 E-JUNKIE 5 E-Junkie Forum http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 Post #14 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Fri, 3 Apr 2009 20:29:37 GMT
I'll check on the status of the updates and get back with news as soon as I have it.

Thanks so much for your patience on this!]]> E-junkie Discussions; Stefanie Post #13 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Thu, 2 Apr 2009 21:13:23 GMT
Anyhow, will the email updates be ready soon?]]> E-junkie Discussions; matthew239 Post #12 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Mon, 2 Feb 2009 19:42:39 GMT
You do have full access to all customer data collected in your Transaction Log, which you are free to download and manipulate however you wish. We've basically doubled our clientele over the past year, and up to then, there simply wasn't much demand for more comprehensive list management features, and the few requests for adding/removing emails that did come in could be accomplished manually, so it was more work to create those features from scratch than to just attend to the occasional request personally. Obviously the situation has changed now, so we're working on creating more self-service features you'll be able to use for that and other things.

Our goal has always been to identify clearly and precisely what we are and just do that as well as possible, and wherever possible to not attempt reinventing the wheel. E-junkie is, first and foremost, a dead-simple and elegant shopping cart and digital fulfillment service that anyone can figure out how to use, and everything we do is a direct extension of that core feature set -- e.g., all of our email-related functions are just an extension of the thank-you emails we send to provide buyers with a link to their download page. E-junkie is not a payment processor, as third-party services like PayPal already do that better than we could, so we simply integrate with them. E-junkie is not an email-marketing or subscription-management service, as other services like Aweber already do that better than we could ever hope to, so we offer a simple integration procedure for that service. We can't be everything to everybody, and trying to be that is how many startup businesses lose their focus and squander their resources, eventually winding up as something bloated, sprawling and half-baked that pleases no one by trying to please everyone.]]> E-junkie Discussions; E-junkieGuru Post #11 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Mon, 2 Feb 2009 04:00:23 GMT
Since you did not answer my question about basic email management progress I can only conclude that you gave up on it. I'm not talking about anything fancy here, just the ability add and delete customers to my list. I get a substantial number of customers who want download links but do not want to/can't pay by credit card and place their orders by US mail. I send them their first link through the "free download" but then I'm stuck because I can't copy them over to the paid list. Nor can I delete them from the paid list if they decide not to continue their subscriptions.

I will take advantage of your "one time" offer to update my files, but then it sounds to me like I'm up the creek, because this is something I have to do every quarter. I now have to go to my client and tell them that the service provider I selected for them is unable to provide only part of what we need them to do, causing me personal embarrassment.

Woe is me.]]> E-junkie Discussions; matthew239 Post #10 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Sun, 1 Feb 2009 19:41:01 GMT https://www.e-junkie.com/ej/contact.php

Have you considered using a more full-featured email marketing and mailing-list management service like Aweber? You can even integrate your account or products with Aweber, so new buyers would get subscribed to your Aweber list automatically:
http://www.e-junkie.com/ej/help.integration.htm#aweber]]> E-junkie Discussions; E-junkieGuru Post #9 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Sun, 1 Feb 2009 17:45:12 GMT
To whom should I send the file?

Have you made any progress on the mailing list issue in general? Unless I missed it somewhere in the forums, it doesn't seem so. Somehow before June 2009 I need to be able to exclude subscribers from my list who have not renewed, and somehow I need to be able to add new subscribers that come in from mail to my e-junkie list without your intervention since you state that you can only do this for me "one time." Hope you are making progress!

Thanks,

Matthew]]> E-junkie Discussions; matthew239 Post #8 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Wed, 12 Nov 2008 06:50:36 GMT matthew239If I add a customer to the "send free download link/code" option, does that "stick" to the e-junkie product id I assigned it to so that next time I send my updates to that specific product id mail list through the "send updates/newsletter" option they will be included?

Yes, if they confirm the subscription using the link included in the email when you check the "invite recipient to join mailing list" box while sending the free link.

matthew239(It seems that this is the only place I can add to my email list, or maybe I'm just missing it somewhere else.)


Correct .. mailing list management features are coming soon.

matthew239Or, in other words, how do I transition my existing customers into the e-junkie mailing list so they get their updates when I exercise my "send updates/newsletter" option?


To prevent abuse, we'll not be providing a "bulk" import feature but we can do that import for you one time if you provide us an excel file with Buyer fname, Buyer lname, Buyer email and the item number of E-junkie product you want to associate them with.]]> E-junkie Discussions; E-junkieChef Post #7 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Tue, 11 Nov 2008 21:33:30 GMT
Or, in other words, how do I transition my existing customers into the e-junke mailing list so they get their updates when I exercise my "send updates/newsletter" option?

Thank you for clarifying this for me.]]> E-junkie Discussions; matthew239 Post #6 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Wed, 5 Nov 2008 21:01:44 GMT E-junkie Discussions; matthew239 Post #5 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Wed, 5 Nov 2008 19:01:21 GMT
After discussing the matter with Development, it turns out that sending Updates currently only logs the fact that each link has been issued, without logging who (name or email) received each link. However, there has been discussion of adding Update-link recipient info to the logs, so that may well change in the near future.]]> E-junkie Discussions; E-junkieGuru Post #4 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Tue, 4 Nov 2008 00:04:21 GMT
If a particular customer is having problems with the Update link you sent, you can use your Seller Admin > "Send free thank-you email/download link" to issue another one manually (the batch Update emails are intended for when you need to send so many links to update all previous buyers that sending each one manually as a free link would be impractical).]]> E-junkie Discussions; E-junkieGuru Post #3 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Mon, 3 Nov 2008 13:23:58 GMT
Why don't I see the names? Is this somehow connected to the mailing list issue?]]> E-junkie Discussions; matthew239 Post #2 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Sun, 2 Nov 2008 23:39:30 GMT http://www.e-junkie.com/ej/contact.php

You can see all free download links you've issued and how many times they've each been clicked (if at all) in your Seller Admin > View/Download Free Downloads Log.]]> E-junkie Discussions; E-junkieGuru Post #1 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 http://www.e-junkie.com/bb/topic/2962/pg/0#post9611 Sun, 2 Nov 2008 14:47:28 GMT
Question One: Is there any way to exclude expired customers from my mailing list? If there is not a way in e-junkie, is there any other way?

Question Two: Suppose the customer messes up their download and needs a replacement link. Will I still be able to find the UPDATE link in the transactions log? If not, where can I find it? Will I be able to track on the transactions page whether my customers picked up their update download as I can with an initial purchase?

Matthew]]> E-junkie Discussions; matthew239