http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2012, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Wed, 18 May 2011 01:57:33 GMT Fri, 10 Feb 2012 17:47:23 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Wed, 18 May 2011 01:57:33 GMT
In Authorize.Net's terminology, apparently this "Description" is an extra field for each item (beyond Item Name, Number, Price, etc.) that we do not transmit, so you should make sure that field is not set to "Required" in your Authorize.Net account settings.

I found these steps posted elsewhere that should hopefully get you looking in the right place if they're still accurate:
1. Log into your Merchant Interface at https://account.authorize.net
2. Click Settings link on the left under Accounts.
3. Click Payment Form under the Transaction Format Settings heading.
4. Click Form Fields.
5. Make sure that the Description is not set to required [from what I can tell, setting this to Edit should work okay?]
6. Click Submit to save the settings.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Wed, 18 May 2011 00:14:38 GMT E-junkie Discussions; redplanet http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Fri, 2 Jan 2009 22:02:30 GMT
I will try it with Paypal instead and see if I receive the same message, or if it works fine. Will let you know.]]> E-junkie Discussions; sbrindolona http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Fri, 2 Jan 2009 21:57:36 GMT E-junkie Discussions; Stefanie http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Fri, 2 Jan 2009 20:27:05 GMT E-junkie Discussions; sbrindolona http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Fri, 2 Jan 2009 20:27:04 GMT
Haven't tried paypal yet.

Thanks for any clues...n]]> E-junkie Discussions; sbrindolona http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Thu, 1 Jan 2009 12:46:20 GMT
I saw the info that you Googled; I was just hoping someone else had encountered the error already. I will contact Authorize.net, and try Paypal in the meantime. I just wish the message was more descriptive...and was formatted a bit better, for customers' sake. :)

Thanks!]]> E-junkie Discussions; sbrindolona http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Wed, 31 Dec 2008 20:15:23 GMT
"The error "Description is Required" is caused by a configuration problem with your account on the Authorize.net servers. In order to fix this, you will need to contact Authorize.net and let them know you are receiving this error."

Also, I'm not sure if this may be relevant or not, but bear in mind we do not support any payment processors' testing/demo/sandbox mode; we can only support processing live transactions.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 http://www.e-junkie.com/bb/topic/3056/pg/0#post17693 Wed, 31 Dec 2008 13:39:32 GMT
3

33
Description is required.

I'm not sure what description the message is talking about, and I was also wondering if there's anyway to make this a more user-friendly appearance (if I was a customer I'd freak at the format).

Thanks...hoping to take advantage of e-junkie once I get more familiar with it.]]> E-junkie Discussions; sbrindolona