http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2012, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sun, 9 May 2010 03:04:36 GMT Fri, 10 Feb 2012 18:49:34 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Sun, 9 May 2010 03:04:36 GMT
Here's what I do know, however. After speaking with google support multiple times, they confirmed that the issue was on their end. Basically, google checkout provides a random email address to represent buyers. In theory, these email addresses should be forwarded to the customer. When I forwarded them the problem transactions, however, they found that the email addresses weren't forwarded to anything at all. They had no idea what went wrong or how to fix it.

Not really acceptable from my perspective, hence we ditched it. It's a pity because this was a huge selling point for ejunkie in my case. While it's not their fault, it does end up reflecting badly on them just like it made us look bad to our customers.]]> E-junkie Discussions; rquinn http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Sun, 9 May 2010 01:13:39 GMT
In the past 6 months I'm noticing that a lot of customers are ordering my ebooks via their mobile phones. They don't get the download email and then have to email me, frustrating them and also taking the automation out of the process, which is the main reason I went with E-Junkie.

If the problem is because of Google, can a representative from E-Junkie contact them? I'll gladly put my name on any correspondence to them.]]> E-junkie Discussions; cableboy http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Tue, 31 Mar 2009 07:32:29 GMT
Thanks again for any and all help!
Ryan]]> E-junkie Discussions; rquinn http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Sun, 22 Feb 2009 21:31:10 GMT
I haven't figured out how to fix the problem yet, but I've added a note to my checkout page stating that the e-mail is not optional. Any ideas on how to fix this for real would be greatly appreciated though!]]> E-junkie Discussions; rquinn http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Sat, 21 Feb 2009 00:03:18 GMT
Have either of you found a solution for this? I also just noticed this happening today - i'm afraid if my situation is the same as rquinn then my customers will not receive receipts or download links as well.

Thanks,
Loren]]> E-junkie Discussions; LTY2k3 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Sun, 11 Jan 2009 21:25:30 GMT
I verified my e-junkie and google checkout settings. Doesn't seem to be any issues with my settings, or options for mandating an e-mail be entered.

I did notice, however, that for standard google checkout orders, I receive a customer name, a @checkout.google.com email address, and an address. For these MobileUsers, I do not receive a name, do get a MobileUser-XXXXXXXXXXXX@checkout.google.com address, and no physical address (it shows my business address as theirs instead).

From this, it almost seems like google is providing an e-mail address to you guys just like normal, but not collecting any information from the actual buyers, so the e-mail is never forwarded to them. Any ideas on how to get beyond this?

Sorry for the delay in response, but I hadn't received any MobileUser orders in a wihle and thought maybe the issue had worked itself out somehow.

Thanks,
Ryan]]> E-junkie Discussions; rquinn http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Tue, 6 Jan 2009 20:38:00 GMT
Offhand, I might guess it could be related to some setting in your Google Checkout account; obviously, we can't send the buyer a thank-you email with the link to our download page if no email address is provided, as sounds like is happening here. You might also try contacting Google Checkout to see if they know why you're getting mobile-user instead of an email address.

I don't know if it's relevant or would help, but it can't hurt to double-check every step of our Google Checkout integration instructions to make sure something hasn't been overlooked:
http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Tue, 6 Jan 2009 08:22:23 GMT
Thanks! ;-)]]> E-junkie Discussions; rquinn http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 http://www.e-junkie.com/bb/topic/3066/pg/0#post14272 Mon, 5 Jan 2009 21:53:56 GMT
Has anybody else figured out how to get around this?]]> E-junkie Discussions; rquinn