http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2009, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 21 Aug 2009 22:10:27 GMT Sat, 21 Nov 2009 13:41:24 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 Fri, 21 Aug 2009 22:10:27 GMT E-junkie Discussions; eddyb http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 Fri, 21 Aug 2009 22:02:16 GMT
I believe I already responded to your e-mail on this. Because you did a test transaction, and not a free download link, the information on the order, even a free order, will be in the transaction log.]]> E-junkie Discussions; E-junkieNinja http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 Fri, 21 Aug 2009 07:55:58 GMT
I'm having a problem with the downloads log as well. I just created a new product, and I have the "single file download" checked, along with a file uploaded. I just did a test transaction and downloaded the file, but nothing is appearing in the downloads log. (It does appear in the transaction log.)

Any ideas?

Thanks,
Eddy]]> E-junkie Discussions; eddyb http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 Wed, 11 Feb 2009 18:59:51 GMT
It looks like the reason for this problem is the product in question does not have "single file download" selected for it. Perhaps you accidentally unchecked that box?

Not having that selected would cause both symptoms you described above.]]> E-junkie Discussions; Stefanie http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 Wed, 11 Feb 2009 18:36:07 GMT
When I changed the title of the PDF and uploaded it as a new product, everything worked fine. I have my "send aFree download link" list, I have a customer list for sending newsletters, and I've had only one complaint about a missing download email.

So, that may have been the issue.]]> E-junkie Discussions; seacoaster http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 http://www.e-junkie.com/bb/topic/3170/pg/0#post11167 Wed, 11 Feb 2009 13:29:40 GMT
I checked my E-Junkie download log, and I'm not seeing any downloads at all. I'm not sure if that's because the files haven't been updated... or if my customers really haven't been downloading the product at all. (That's a scary thought.)

So, I figured I'd send each customer a free copy (after confirming their purchases at PayPal). However, when I went to my E-Junkie form to send a free copy, that's the one product that isn't showing up in the drop-down menu.

Until E-Junkie opens and replies... any ideas about what I might be doing wrong? I've never had a problem like this with E-Junkie, in nearly a year of doing business here.]]> E-junkie Discussions; seacoaster