http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Wed, 20 May 2009 21:01:21 GMT Tue, 21 May 2013 10:55:22 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3393/pg/0#post10082 http://www.e-junkie.com/bb/topic/3393/pg/0#post10082 Wed, 20 May 2009 21:01:21 GMT
We determined the outage was caused by a hard drive failure in one of our servers' RAID arrays -- a rather ironic fluke, since the purpose of our RAID configuration is to provide reliability and fault tolerance in case of a drive failure, so this was somewhat akin to having the airbag in your car go off spontaneously to cause an accident.

The malfunctioning equipment responsible for the outage has now been removed from service and replaced with a known-good unit, and we will be taking steps to further improve our redundancy and failsafe provisions to prevent any future outages of this nature.

This was our first service outage in well over a year, and the only outage we've had since moving our service to more robust equipment provisions at our current datacenter just over a year ago. The collaboration of expert staff at this datacenter was invaluable in helping us to identify and remove the effective cause of the outage and instrumental in minimizing its duration.

We are very sorry for the unforeseeable equipment malfunction which caused this unexpected outage, and we apologize profusely for any and all inconvenience you may have experienced as a result.]]> E-junkie Service Status and Updates; E-junkieGuru