http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2010, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sun, 24 May 2009 21:25:43 GMT Fri, 19 Mar 2010 18:53:11 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3395/pg/0#post10113 http://www.e-junkie.com/bb/topic/3395/pg/0#post10113 Sun, 24 May 2009 21:25:43 GMT
Yes, I had to reactivate a few of the expired links for customers. It's easy enough to do.

As you say, most of our customers got it just fine.

I understand the general idea of "the larger the file, the more opportunities for distruptions" -- I just wanted to make sure there wasn't some user experiences that dictate some threshold of file size that is smaller than the 500 Mb. limit.

Thanks!
Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/3395/pg/0#post10113 http://www.e-junkie.com/bb/topic/3395/pg/0#post10113 Sun, 24 May 2009 19:27:13 GMT
It sounds like most downloads of your 160MB file are working fine and only about 10% of buyers are having issues, so you can use your Seller Admin > "Re-activate expired download link" (if they expired their permitted attempts) and "Send free download link" (if they can't even get a reactivated link to work) functions to help those buyers out.

You might also consider adjusting your product's download expiration settings to allow more Attempts (we recommend at least 5 attempts, no fewer than 3 at bare minimum, up to a maximum of 9) and a reasonable hour limit that would expire the link even if they haven't exhausted all permitted attempts (expiration is determined by "whichever happens first").]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/3395/pg/0#post10113 http://www.e-junkie.com/bb/topic/3395/pg/0#post10113 Fri, 22 May 2009 11:37:24 GMT
I know that quirks will happen with downloading files, but is it related to the file size? Since no one has complained about our other downloads (of which we've sold hundreds since we started with e-junkie two months ago) I'm wondering why this one is different.

A 160-Meg zipped file isn't "too large" is it??

Thanks,
Ed]]> E-junkie Discussions; EdP