http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2009, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 28 Jul 2009 19:45:48 GMT Sat, 21 Nov 2009 01:41:08 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Tue, 28 Jul 2009 19:45:48 GMT
Also, for PayPal checkouts where we can neither block completion of checkout nor recalculate shipping during checkout when the destination provided during checkout does not match that selected in the cart, we do email you a Notification of such a discrepancy, so before you ship the item, you can contact the buyer to see if they want to make up the difference in shipping charges or just cancel their order.

You may also wish to consider upgrading to PayPal Pro and/or adding Google Checkout to your payment options, so at least buyers who choose to pay that way would have their shipping recalculated accurately during checkout if the destination has changed there vs. their cart selection.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Mon, 27 Jul 2009 20:52:13 GMT
Unlike Beany above, my problems arise when US buyers leave the pulldown menu at UK, meaning the postage paid is way off. Since most of my business comes from the US, blocking it would be counter productive to say the least.

Is this something e-Junkie will address in future updates?]]> E-junkie Discussions; Tom http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Mon, 27 Jul 2009 20:21:00 GMT
However, if you wish, your PayPal account settings allow you to block specific countries from being able to complete a checkout at all; you should also select permitted countries in your Seller Admin > Cart Shipping Settings > Shipping Destinations list. By combining those settings at our end and PayPal's end, there should be no chance for a buyer to select a blocked destination country, neither in the cart before checkout nor during checkout itself.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Mon, 27 Jul 2009 16:05:45 GMT
Sorry, but I just had another message from PayPal telling me that there address and zipcode system can only be used for calculating shipping tax, and not to verify that the address and zip or country match up for the purposes we're looking for here.

It looks like this is a in-built problem for PayPal and e-Junkie, and there's no way to fix it.

Sorry Beany, but it looks like the e-Junkie cart won't be much use to you. Have you looked at Google Cart?


Cheers,

Tom]]> E-junkie Discussions; Tom http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Sat, 25 Jul 2009 16:15:01 GMT
I found the feature in PayPal which lets me block certain countries so this will stop some scams now.
But there doesn't seem to be anyway of blocking payments where the PayPal registered address doesn't match the cart.
There also is no way of limiting the amount of orders somebody can make which is why this is effecting me so bad.
I have limited the cart so only 1 order can be made at a time but the scammers still buy 20 or more overnight one at a time.

The only thing i can think of is the turn off the IPN in PayPal when I'm not able to watch the orders coming in, will this work or when i turn the IPN back on will it send the orders out again that it missed?

Doing all this though is making me think its not even worth paying for e-junkie.

I saw the tread about some people winning PayPal claims but this will not work for me, the claims i get i only get 3 options 1, Refund 2, Prove i have already refunded 3, Enter tracking number from authorised company.

Thanks]]> E-junkie Discussions; beany http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Thu, 23 Jul 2009 22:42:14 GMT
You may be interested in this recent thread describing some success in contesting disputes with PayPal:
http://www.e-junkie.com/bb/topic/3543]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Thu, 23 Jul 2009 21:30:02 GMT This is two paying customers having problems.

Please advise us on how to fix this, since PayPal assured me the problem doesn't lay in their system.]]> E-junkie Discussions; Tom http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Wed, 22 Jul 2009 17:42:50 GMT E-junkie Discussions; Tom http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Mon, 20 Jul 2009 20:27:09 GMT
I'm having the same problem but this is meaning I'm being scammed and I'm losing alot of money.

I only offer digital delivery within a few countries within Europe but I'm getting orders from places like India and USA with the buyer just using the GB option.

I get a email saying "WARNING: Shipping country selected by buyer in checkout page does not match country selected in cart(GB) to calculate shipping/tax!"

The order is still sent and by them time i can do anything the item has been used.
I check the IP address and its still from the UK so its a fake address.
Then a PayPal claim comes in for Unauthorised payment,
I can't do anything because the only options I'm giving is to provide tracking or refund.

I also looked at the whole PayPal site and contacted them to find a way to block mismatched address' but nothing.

Thanks]]> E-junkie Discussions; beany http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Mon, 20 Jul 2009 16:55:38 GMT
Sorry, but PayPal just emailed and informed me that the problem doesn't come from their end, so they can't advise on a solution.

There's no way to fix this within e-Junkie?]]> E-junkie Discussions; Tom http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Mon, 20 Jul 2009 00:22:05 GMT http://www.e-junkie.com/ej/faq.shipping-destination-mismatch.htm]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 http://www.e-junkie.com/bb/topic/3551/pg/0#post10885 Sun, 19 Jul 2009 20:22:33 GMT
I’ve been having some problems with customers recently. Our default destination on our checkout is UK, but we have some US customers putting in their full US address, but forget about the pull-down menu. This means that the shipping cost stays at the UK price.

It’s getting to be a real pain having to email them to tell them about the mistake and having another list to keep track on. Is there any way to fix this so that if the pull-down menu and shipping address don’t match up, an error will appear telling the customer the problem?

Most, if not all e-commerce sites do that. Is there away to fix this with e-Junkie?


Tom]]> E-junkie Discussions; Tom