http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2009, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 25 Aug 2009 01:33:48 GMT Fri, 20 Nov 2009 23:35:33 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 25 Aug 2009 01:33:48 GMT E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Sat, 22 Aug 2009 00:04:33 GMT E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Fri, 21 Aug 2009 14:02:25 GMT
Thanks

Ashley]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Fri, 21 Aug 2009 03:39:31 GMT
We'd be interested in seeing your photography ebook, Ashley. Do you have a link to your sales website you could email to us?

Clare Bryant
Marketing Director
Variant Publishing
Clare@VariantBooks.com]]> E-junkie Discussions; Clare http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Thu, 20 Aug 2009 11:32:23 GMT E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Thu, 20 Aug 2009 11:00:44 GMT
There have be no sales so far but it's early days and obviously my primary challenge is to begin now with the marketing. I shall look at the e-junkie affiliate scheme but I don't know yet if it's possible to run that alongside the one I am already doing through the clickbank.

It would be great if we can find a solution to the PDF stamping on those files and I am quite happy to send you different variations if it helps to find a solution that would hopefully benefit all e-junkie users.

Thanks

Ashley]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 18 Aug 2009 21:36:14 GMT
We've also received your email with sample PDFs, so we'll see what we can figure out with those.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 18 Aug 2009 14:56:07 GMT E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 18 Aug 2009 14:29:59 GMT
I've written to clickbank and I just hope they don't take 5 days to reply! I am assuming this is a glitch at their end rather than with e-junkie.]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 18 Aug 2009 14:04:17 GMT
I have switched back to the e-junkie thank you page and run a test download which is now downloading at around 220K per second from S3 which is fine. I just found it too slow when it was around 30k and taking 30 minutes to download a 50MB file.

Now the marketing work can begin!]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 18 Aug 2009 13:46:59 GMT
Regarding the download speeds, I have been finding that the first download is fast but successive downloads were notably slower and I could see that they were coming from S3. At the moment I have it temporarily set up to download from my server while waiting for clickbank's approval but they don't seem to be in any kind of hurry and I may look at some alternatives if they don't pass it today. Once that is sorted I shall look again at the download speeds and I am sure it will be sorted out. A while back I purchased an ebook using the e-junkie system and I remember the whole process was fast and very professional.]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Mon, 17 Aug 2009 21:17:51 GMT http://www.e-junkie.com/bb/topic/3193#post11098

PDF is now an open standard (as of last year), but Adobe originally created the standard and thus knows more about it than anyone else, so there might yet be some undocumented or obscure aspects of the PDF format which Adobe products can deal with, but third-party applications compliant with only the published standard may have issues (as you have seen :^).]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Mon, 17 Aug 2009 12:48:34 GMT
On the speed question I noticed you are using S3 who have a good reputation for reliability. In practice I have seen speeds as high as 300k per second but as low as 6k per second. Most of the time I was getting around 30k, so a 50MB file was uncomfortably slow to complete. From my own server with the same file I was generally getting around 700k per second. Clearly my own server isn't a patch on the kind of hardware that Amazon will have but it's not working at anywhere near it's capacity and I wondered if the Amazon downloads were simply overloaded with traffic.

For the PDF files I can save using Acrobat and obtain the stamp through e-junkie on the file when viewed inside Acrobat reader or Apple preview but only if the document was saved in Acrobat without the added security of a password to open the document. There are a couple of security issues I have noticed here but I shall let you know through your contact page. The size of the file itself is not an issue from from I can see but there are definitely some incompatibilities between Apple and Adobe. I think Apple are the ones at fault bearing in mind that PDF essentially belongs to Adobe, so they set the standard. I shall try searching online though and prepare a couple of files, so that you can see what is happening.

Thanks again

Ashley]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Mon, 17 Aug 2009 02:29:03 GMT http://www.e-junkie.com/ej/selling-with-clickbank.htm

Within 15 minutes after you upload a file, we should have your file synched up to our Amazon S3 provisions, which is about as high-performance a download service as can be had anywhere. Bear in mind that any download can only be as fast as the slowest link in the chain, which is usually the downloader's own ISP connection.

Yes, we do add a randomly-generated authoring password when we stamp your PDF for each buyer; for security, we cannot disclose the length or character set used for that password, but rest assured it is VERY long.

We haven't seen any problems with stamped PDFs being viewable in Apple Preview, and one of our tech support people uses a Mac as his main computer, so apparently there is something odd about your original PDF causing the problem. If that Adobe online PDF creator you mentioned doesn't work for you, try searching for "free PDF optimizer" to see if there's a Web upload service that can shrink the size of your PDF and "flatten" any layers that might be in it (what you described sounds like some sort of layering jumble).

Feel free to send a copy of your original file along with a stamped copy you can't view properly in Preview to our email listed here:
https://www.e-junkie.com/ej/contact.php]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Sat, 15 Aug 2009 10:35:26 GMT
I haven't tried out the stamper from setadesign but I assume you just create your own password. I was looking at it with a view to having it run on my own server, but when I stopped by e-junkie and saw the same thing being done here it looked like a brilliant solution, so I signed up immediately. It's early days obviously but so far I am fairly impressed by e-junkie. My only concern so far is that the server downloads can be very slow from what I have seen and I can imagine buyers would find that frustrating.

The chief problems I have experienced are related to viewing issues for files saved with an opening password in Acrobat if they are opened in Apple Preview. It just doesn't work and I can send you a small sample if it's of any interest.

The online service for PDF file conversion I tried was at https://createpdf.adobe.com where you can sign up for free and convert up to 5 documents to PDF format without a charge if you want to convert a word doc or similar to PDF. I tried it without luck hoping to re-encode an existing PDF but perhaps I was doing something wrong. They can't handle files from Apple Pages unfortunately.

For the time being I am waiting for clickbank to approve the product and they seem to be rather slow. I have used the standard e-junkie thank you page for them to check, but if you click that link in clickbank it leads to a dead end with a message saying that you have to go through the website. This makes sense, however, I have removed the link from the buy button on my site because I don't want people to simply have free access to my ebook for 5 days while clickbank fiddle about before giving approval. Will they still be able to access the file or will this delay matters even further?]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Fri, 14 Aug 2009 20:22:25 GMT E-junkie Discussions; E-junkieNinja http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 11 Aug 2009 23:33:19 GMT
I've heard there is an online service where you can save PDF files through Acrobat so I shall try that tomorrow just to see if there is any difference. So far the only way I can produce a file which can be successfully viewed in Preview is by removing all security or saving through an Apple application rather than Acrobat.

The secured file does have an editor/publisher password at time of saving and I allow printing but no editing or copying. Do we have any way of knowing how complex the random authoring password is? It sounds like the stamper being used is much like the one found here:

http://www.setasign.de/products/pdf-php-solutions/setapdf-stamper/features/]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 11 Aug 2009 22:08:44 GMT
That should also ensure compatibility with Apple Preview as well as the vast majority of other buyers (e.g. many of whom may never have upgraded the Adobe Reader 5 that came bundled on their computer or included on their software restore discs from the manufacturer).

If you have set an author (editor/publisher) password, bear in mind that successful stamping would always add a random authoring password anyway regardless of any author password set in your original. This is unrelated to any read-only password you might set for buyers to use, and which would be retained as-is in the stamped copies of your file that we issue to each buyer.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 11 Aug 2009 21:35:12 GMT
Regarding the display issue in Preview, I am finding that any PDF saved from Acrobat using encryption is failing to display properly when viewed in Apple's Preview. Files saved with no security are fine. My problem here is that this is a book on photography, so chances are that a good 50% of the purchases will be made by Mac users and many will have Preview set as their default application for viewing PDF files.

I was able to export a PDF file from Apple Pages with the quality set as best. This document allows printing, but requires a password to edit or to open as I wanted. This document displays fine in either Acrobat Reader or in Preview, however I have no idea what sort of encryption is being used and I'd like that to be as strong as possible, having spent some 8 months to write the book. I uploaded that to the server and went through a test purchase which downloaded fine with no display issues, however, there is still no buyer stamp visible on the PDF.

I could send you the PDF as an attachment, however, it's close to 50MB. Is that too big?]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 http://www.e-junkie.com/bb/topic/3610/pg/1#post11199 Tue, 11 Aug 2009 20:33:22 GMT http://www.e-junkie.com/ej/selling-ebooks.htm

Our sample PDF file is free, so it uses our Free Checkout to obtain the buyer's name/email, which gets stamped on the PDF. Actual paid checkouts would obtain the buyer's info from their account with the payment processor (PayPal/etc.), so there is no need for us to ask the buyer to provide that info manually.

Are you waiting at least 15 minutes after uploading the file before you try a test checkout? Try sending yourself an (unstamped) copy of the file using your Seller Admin > "Send free download link". If that copy also has problems, then the original file you uploaded is the problem (rather than the stamping, since our free download links cannot stamp PDFs).

If this does not resolve your issue, please provide your file (and author password if it has one) as an email attachment sent to our support address listed here:
https://www.e-junkie.com/ej/contact.php]]> E-junkie Discussions; Tyson