E-Junkie Forum http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2009, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 16 Oct 2009 02:47:35 GMT Fri, 20 Nov 2009 23:36:56 GMT 681 E-JUNKIE 5 E-Junkie Forum http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 Post #14 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Fri, 16 Oct 2009 02:47:35 GMT http://developer.paypal-portal.com/t5/Live-Site-Status/Live-Site-945-3-Resolved-Instant-Payment-Notifications-IPN-is/bc-p/158195;jsessionid=7F9185917DB8846AAB09EF4F1C0C4787
[3] Resolved: This notification is to inform you that the following issue has been resolved as of Oct 14, 4:00 PM PDT (Oct 15, 12:00 AM BST).
(Sent Oct 14, 4:05 PM PDT by DN)

Just to clarify our role, we can only process a sale once we receive the IPN from PayPal confirming a completed payment; if their IPN is delayed or even dropped, our system has no way of logging or processing the order. This forum post explaining the process in layman's terms may give you a clearer picture of how things work (you can ignore the first paragraph about a specific issue we were discussing there):
http://www.e-junkie.com/bb/topic/2702#post7080

bhzI'm having a similar problem, but with a slightly different end result. An e-check payment cleared today from a purchase that was made through E-junkie 5 days ago and now there is no record of the purchase in E-junkie.


PayPal should now be caught up with any backlogged IPNs resulting from their recent issue; if you are still seeing payments logged with Completed status in your PayPal account history which are not in your E-junkie Transaction Log, see this page for troubleshooting tips:
http://www.e-junkie.com/ej/trouble.paypal.completed-order-not-processed.htm]]> E-junkie Discussions; Tyson Post #13 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Thu, 15 Oct 2009 19:39:57 GMT E-junkie Discussions; bhz Post #12 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 13:06:58 GMT zvikicoWho is "them"? This seems to be an e-junkie problem.
My IPNs are still retrying...

Them is PayPal. And no, this was a PayPal issue. It's not been resolved but a workaround has been offered and we are using that now. You can follow threads and see PayPal live site status at http://developer.paypal-portal.com/pdn/]]> E-junkie Discussions; E-junkieChef Post #11 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 12:31:34 GMT E-junkie Discussions; zvikico Post #10 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 12:28:30 GMT E-junkie Discussions; way2tall Post #9 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 12:15:45 GMT My IPNs are still retrying...]]> E-junkie Discussions; zvikico Post #8 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 11:57:09 GMT E-junkie Discussions; Shivani Post #7 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 11:11:52 GMT
What you can do is send out a free link, then block the seller. This way when the IPN comes thorugh, you won't resend your item.

Once everything clears & catches up, you can remove from blocked sellers list.

Hope this helps.]]> E-junkie Discussions; coupons-n-stuff Post #6 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 10:54:26 GMT
Out of curiosity, how do you prevent the automatic processing of the transaction? (Since I processed one of my transactions manually).]]> E-junkie Discussions; Kalid Post #5 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 10:45:59 GMT E-junkie Discussions; SimonTS Post #4 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 10:44:42 GMT
You will see that you have IPNs in status retrying.

HTTP response code: 500
Delivery status: Retrying

Once they bring back the server it should be processed. If you processed it manually, be careful not to reprocess it automatically once the server is back up.

In the mean while: call the support hotline and leave a VM.]]> E-junkie Discussions; zvikico Post #3 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 10:06:59 GMT I don't want to manually send it to the customers and then e-junkie will send it again (twice).

What's going on?]]> E-junkie Discussions; Betamax99 Post #2 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 10:06:10 GMT
I have the same problem as Kalid. Had some sales this morning and always had to send the file manually.

Will there be a fix soon?

Kind regards,
Simon]]> E-junkie Discussions; SimonTS Post #1 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 http://www.e-junkie.com/bb/topic/3770/pg/0#post11858 Wed, 14 Oct 2009 09:00:55 GMT
In PayPal I see the PayPal transaction ID & an e-junkie invoice id (1bidcyn...). However, I can't find any record of the transaction or buyer in the e-junkie transaction history.

Is this just a one-time glitch? I've sold many copies of the product normally. I'm wondering if there's some way to troubleshoot/lookup what happened to avoid this in the future. Thanks.]]> E-junkie Discussions; Kalid