http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 15 Dec 2009 22:52:40 GMT Wed, 22 May 2013 22:12:24 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 Tue, 15 Dec 2009 22:52:40 GMT http://www.e-junkie.com/bb/forum/6

Our system has no way of knowing a completed order even exists until PayPal (or other payment processor) informs us about it. You may be interested in this post where I described how the order process works in terms of real-world analogies:
http://www.e-junkie.com/bb/topic/2702#post7080

You can see if PayPal has transmitted an IPN to our server yet to confirm any given payment. You can check this in your PayPal account on PayPal's site by going to My Account > History > IPN History. PayPal may also allow you to resend the IPN from there.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 Tue, 15 Dec 2009 19:50:50 GMT
It is a little concerning that this could happen - it represents a risk to the quality of customer service we can provide, as we rely on e-junkie notifications of successful transactions to ship products to our customers. This seems to be the ideal workflow, (rather than attempting to monitor paypal independently, for example).

Does e-junkie have an SLA policy regarding this?

thanks,
Joe]]> E-junkie Discussions; sniffadmin http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 Fri, 11 Dec 2009 22:28:23 GMT E-junkie Discussions; E-junkieNinja http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 Fri, 11 Dec 2009 21:25:56 GMT E-junkie Discussions; sniffadmin http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 Fri, 11 Dec 2009 21:21:12 GMT E-junkie Discussions; E-junkieNinja http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 http://www.e-junkie.com/bb/topic/3939/pg/0#post12589 Fri, 11 Dec 2009 21:08:34 GMT
We are still researching whether or not this has happened more than once, but it is very odd and obviously concerning. Is there a process for working with e-junkie to track what might have gone wrong?

thanks,
Joe]]> E-junkie Discussions; sniffadmin