http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2008, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sat, 1 Dec 2007 07:58:27 GMT Sun, 7 Sep 2008 10:32:55 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/409/pg/0#post2467 http://www.e-junkie.com/bb/topic/409/pg/0#post2467 Sat, 1 Dec 2007 07:58:27 GMT >
> I had a customer purchase with paypal e-check on Oct. 29.
> The e-check cleared today, the money is in my Paypal account,
> yet I received a notification from E-junkie that the order was not
> processed due to "suspected fraud".

> How can that be when PayPal cleared the echeck?


--- That will happen if you changed the price of the product since it was ordered.


> I tried to reactivate the transation ID and e-junkie returned "Transaction ID not found"

--- You can no re-activate and order which was not processed by us in the first place.

> I need to have this validated so that the customer can get her download link.

--- We can not process a failed order. You can use Admin > Send free download link feature to send your buyer the link to products purchased.]]> E-junkie Discussions; NatashaSen http://www.e-junkie.com/bb/topic/409/pg/0#post2467 http://www.e-junkie.com/bb/topic/409/pg/0#post2467 Fri, 2 Nov 2007 15:29:31 GMT
However, the email from e-junkie says that the "order was not processed due to possible fraud."

How can this be when PayPal cleared the e-check? I have the transaction ID, but when I try to enter it in E-junkie to reactivate, it says transaction ID not found (obviously because it wasn't processed)

I need to get the downloads to the customer and need this corrected today please. Who can I talk to?]]> E-junkie Discussions; PattyGale