E-Junkie Forum http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2012, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 26 Feb 2010 00:26:16 GMT Fri, 10 Feb 2012 15:51:35 GMT 681 E-JUNKIE 5 E-Junkie Forum http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 Post #15 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Fri, 26 Feb 2010 00:26:16 GMT
If you were using GC with E-junkie just fine up until recently, didn't change anything, and yet suddenly these errors started happening "out of the blue", then it's the same problem at GC's end that other cart providers we've talked to are also reporting lately among their own merchants.

If it were due to some problem at our end, it would only be affecting E-junkie merchants alone, but since merchants using other cart systems completely unrelated to E-junkie are also reporting similar, sporadic problems just recently, this indicates the source of the problem and responsibility for fixing it has to lie with Google.]]> E-junkie Service Status and Updates; E-junkieGuru Post #14 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 21:47:32 GMT E-junkie Service Status and Updates; 7w Post #13 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 21:30:21 GMT bigfootsfor the record.. this has never effected my digital delivery of items. its just an annoying message that google sends over and over every time i manually send a google invoice (money request)
as best I can tell this is the only time I get the message.

Aha, well that's to be expected then. When you follow our Google Checkout integration, you're instructing GC to inform our system every time a payment has been completed. If a given transaction was never started by our purchase buttons in the first place, then our system would ignore that notification which would thus fail, hence the errors you're seeing. If there's any way to disable callback notification for manual payment-request invoices, that would be on GC's end, so you'd need to ask them if that's possible and how:
http://checkout.google.com/support/sell/bin/request.py

@7w: could you confirm that all your purchase buttons are E-junkie buttons and that you don't have any button codes in use that you might have obtained directly from Google?]]> E-junkie Service Status and Updates; E-junkieGuru Post #12 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 19:28:28 GMT
We encountered an error trying to access your server at https://www.e-junkie.com/gc/ResponseHandler.php -- the error we got is org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms

The new error is:

We encountered an error trying to access your server at https://www.e-junkie.com/gc/ResponseHandler.php -- the error we got is The host did not accept the connection within timeout of 3000 ms

This new one was a few ticks before noon EST.]]> E-junkie Service Status and Updates; 7w Post #11 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 14:12:53 GMT
That's 4 in under 24 hours, one of which hasn't even gone through yet. Nothing has changed on my side, at all. I did not touch the integration, code, Google or E-Junkie accounts, hell I haven't even created a discount code in over a week.

Seriously, what is happening?]]> E-junkie Service Status and Updates; 7w Post #10 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 12:24:27 GMT
I reported this behavior also when I originally reported this problem.]]> E-junkie Service Status and Updates; 7w Post #9 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 09:16:44 GMT as best I can tell this is the only time I get the message.]]> E-junkie Service Status and Updates; bigfoots Post #8 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 09:15:51 GMT
Time of occurrence: 24 Feb 2010 16:35:54 GMT
Error: We encountered an error trying to access your server at https://www.e-junkie.com/gc/ResponseHandler.php -- the error we got is org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 10000 ms]]> E-junkie Service Status and Updates; tsf Post #7 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 09:09:12 GMT
"We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.e-junkie.com/gc/ResponseHandler.php As a result, you aren't receiving order status, risk or other notifications."

Looking forward to a resolution.]]> E-junkie Service Status and Updates; tsf Post #6 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Thu, 25 Feb 2010 01:47:27 GMT
I have two orders that I can see in my Google checkout, one placed at 2:35 and one at 6:04, but they do not appear in my e-junkie and I am now getting "wtf" e-mails from those customers. This is unacceptable. I reported this problem a long time ago, and from what I ca tell a lot of "looking into" was done by both parties, and a lot of "nothing at all" was actually done about it.

I am now having this problem with my other three stores that are not using e-junkie, and I'm now putting off moving them over until this is solved.]]> E-junkie Service Status and Updates; 7w Post #5 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Wed, 24 Feb 2010 23:21:47 GMT I guess I'm just frustrated with some of the limitations of e-junkie and this is just another issue on the list..]]> E-junkie Service Status and Updates; bigfoots Post #4 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Wed, 24 Feb 2010 23:15:00 GMT
We have personally investigated the issue thoroughly and run tests from our end and found nothing amiss, and we have contacted other e-commerce/cart providers who also integrate with Google Checkout, and they are also experiencing the exact, same sporadic pattern of errors with their Google Checkout callbacks lately, so obviously this issue is not isolated to E-junkie alone, indicating a general problem at Google's end affecting most or all Google Checkout merchants.]]> E-junkie Service Status and Updates; E-junkieGuru Post #3 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Wed, 24 Feb 2010 22:53:46 GMT meanwhile my in-box is filling up with these messages..]]> E-junkie Service Status and Updates; bigfoots Post #2 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Wed, 24 Feb 2010 22:51:52 GMT E-junkie Service Status and Updates; bigfoots Post #1 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 http://www.e-junkie.com/bb/topic/4124/pg/0#post13477 Wed, 10 Feb 2010 21:54:09 GMT
We've made several unsuccessful attempts to send order notifications to your notification callback URL, https://www.e-junkie.com/gc/XXXXXX/ResponseHandler.php As a result, you aren't receiving order status, risk, or other notifications.


These don't seem to affect every GC sale nor every GC merchant, just a scattered few checkouts seemingly at random.

If you are new to using Google Checkout with E-junkie and have received errors like that, the first thing you should do is double-check our required integration settings:
http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm#help
(Note in particular the API Callback URL and Method, and open the Advanced Settings section to ensure you have nothing checked under there.)

That said, if those settings are correct or you have already been accepting Google Checkout payments successfully before you started receiving those error notices, there does seem to be some sort of issue at Google's end lately. Aside from the sporadic error reports from our own merchants, we've also checked with other e-commerce providers who report their merchants are also having similar problems with GC lately. At any rate, it appears to be something out of our hands, but our Lead Developer is bringing this up with some inside contacts on the Google Checkout team to make sure they're aware of the situation and see what can be done.]]> E-junkie Service Status and Updates; E-junkieGuru