E-Junkie Forum

Post #3

Sat, 27 Feb 2010 20:12:21 GMT

I've been making sales for a couple of months with no error messages and I hadn't changed anything. Sales had been going through today as well so I don't see what I could have done that is wrong.

I did try turning the pro billing off in the e-junkie panel after your message here but everything disappeared from the cart window on my web site and it just said checkout with no visible logo, so I clicked it back on. After that I took the dog for a walk and when I came back there had been 3 successful sales so this is a real mystery. I shall try contacting PayPal if I get anymore customers talking about error messages.

Post #2

Sat, 27 Feb 2010 16:32:20 GMT

I know I responded to you in an E-mail, but I will also respond here. The error message that your buyers got comes from PayPal. The first thing you should do is check to make sure your integration between E-junkie and PayPal Pro is setup according to our PayPal Pro help page:
http://www.e-junkie.com/ej/paypal-partner.htm

If that is not it then you will need to check with PayPal as the issue is on their end.

Post #1

Sat, 27 Feb 2010 07:56:12 GMT

In the last half day I have had 3 people write to me all complaining of an error message when they try to make a purchase. The message they are receiving is:

10002
Authentication/Authorization Failed
You do not have permissions to make this API call
Error
<< Click here to go back
ERROR! https://www.e-junkie.com/ecom/ppdirect.php

In all cases I redirected them to my ClickBank sales page where they were able to make the purchase normally but I wonder how many may be simply walking away. What is going on here? Some sales are getting through normally so it looks like it may be an erratic glitch with PayPal.