http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 10 Sep 2010 01:56:00 GMT Wed, 22 May 2013 05:07:23 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Fri, 10 Sep 2010 01:56:00 GMT
I think that we don't even calculate an order total to pass to PayPal (our Developers would know about this for sure); rather, we just pass item prices with tax and shipping amounts to checkout, and PayPal calculates the payment total from those figures. If so, that would indicate that whatever is going on must be happening at PayPal's end after we hand-off the cart data to them for checkout.

This is just a lark, but by any chance might you have any sort of discounts set up in your PayPal account, or might any currency conversion be involved at all?]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 9 Sep 2010 23:07:43 GMT
The e-junkie logs don't show totals, right? So this doesn't manifest itself there.

The PayPal email (as well as PayPal itself) somehow has a Total Payment Amount that is NOT the sum of the cart, plus shipping (and tax, if applicable). Usually it's short, but sometime over.

The NY Sales Tax may be a red herring. My most recent transaction I sent had that tax, so I sent it to you as a different iteration of the same problem. Most times this error is occurring with wrong math in simply the product and the shipping.

Again, this only happens every 20 or so orders, but it has happened for a month now.

And again, the exact same cart total and shipping is calculated correctly most times, but wrong once-in-a-while. That's what makes it so strange.

Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 9 Sep 2010 22:27:13 GMT
Could you clarify exactly where you are seeing these incorrect totals reported? Are you receiving accurate payment in full, and just seeing the total reported inaccurately somewhere in your account on PayPal's site or in the PayPal payment receipt email you receive, or is there a discrepancy in the actual payment amount of funds you're receiving?

If everything is being reported accurately in your E-junkie Transaction Log and your E-junkie Sale Notification email, and if you're only seeing the inaccuracies in your PayPal account or emails from PayPal, then the problem is certainly at PayPal's end. In that case, you should pursue further investigation with them, as we would have zero influence with them in this matter.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 9 Sep 2010 16:38:44 GMT
Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 9 Sep 2010 16:37:53 GMT
Thanks,
Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 2 Sep 2010 22:14:32 GMT E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 2 Sep 2010 19:24:30 GMT
Thank you,
Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Thu, 26 Aug 2010 21:19:37 GMT E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Wed, 25 Aug 2010 17:07:28 GMT
Thanks,
Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Mon, 23 Aug 2010 11:07:51 GMT
Thanks,
Ed Pak]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Mon, 23 Aug 2010 01:44:58 GMT https://www.e-junkie.com/ej/contact.php]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 http://www.e-junkie.com/bb/topic/4599/pg/0#post15479 Sat, 21 Aug 2010 16:25:35 GMT
Example from a PayPal payment email:

Sub-Total: $74.95
Shipping and Handling: $3.24
Total: $78.74 (should be, and usually is, $78.19)

Other than adding a new product recently, we have not messed with shipping settings, nor does this mess up occur only with the new product, but rather apparently is random, as far as we can tell.

Has something changed in the past month or two in e-junkie and/or PayPal that would explain this?

Ed]]> E-junkie Discussions; EdP