http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Mon, 3 Jan 2011 22:18:48 GMT Wed, 19 Jun 2013 13:27:10 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Mon, 3 Jan 2011 22:18:48 GMT
Just to clarify, when I said "long silence" I was referring to the fact that the time between when I first called in the problem on the "hot line" (8:30 am EST) until any indication of a fix (completed or in progress) was 7 hours. Indeed, until I saw the post by "stewartstjohnlight" at 1:30, I had no idea whether the problem was only with my account or system-wide!!

Maybe expecting more is unreasonable, but some kind of up-to-the-minute status on the web site home page would've eased a lot of the stress for me. Maybe I'm alone in thinking that would help.

Either way, thank you for taking care of this problem. We're making sales again!

Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Mon, 3 Jan 2011 22:04:59 GMT
Fortunately, we had already laid the most difficult groundwork anticipating the USPS change they'd announced for May, knowing they'd burnt us on rollout dates in the past; thus, when we saw your forum post and realized they'd sprung it on us unannounced yesterday without any warning whatsoever, our Development team was able to implement the final integration with the rest of our system and roll out an update fairly quickly while continuing to test and tweak details on-the-fly.

Normally, if they'd adhered to their published update schedule, we could be at the ready the moment they switched over, to finalize the integration and make the usual assortment of final adjustments (since what we actually get to work with is often slightly different than what was promised and documented in advance). Sometimes they even provide a testbed version of the new API available for us to interface with and test in advance, but even that may not be quite what they wind up rolling out. We pretty much have to work with what we're given, no matter how much more and better we may want from any third-party service, and this time we got even less cooperation than usual along with a few nasty surprises, so seat-of-the-pants time it had to be, however much we'd wish otherwise.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Sun, 2 Jan 2011 22:38:48 GMT
I'm not sure a 24/7 business like us (we sell around the world) can tolerate a down time like this... nor the long wait for any communication on what was happening.

Ed]]> E-junkie Discussions; EdP http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Sun, 2 Jan 2011 22:33:12 GMT
Indeed, the rate change by itself wouldn't have been a problem, but at the same time USPS changed other some things at their end unexpectedly. We had been informed of those other changes but were told they wouldn't happen until May (not the first time they've done this sort of thing, either), so we were prepared for it but just didn't expect to need to jump on it quite so soon!

Please do let us know if you encounter any lingering issues with this, and thanks for your patience and understanding, with our apologies for the inconvenience.]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Sun, 2 Jan 2011 22:32:52 GMT E-junkie Discussions; cre8ive http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Sun, 2 Jan 2011 20:30:05 GMT
I wonder if it has anything to do with the USPS rate change today.]]> E-junkie Discussions; RECORDGUY http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Sun, 2 Jan 2011 20:24:17 GMT E-junkie Discussions; stewartstjohnlight http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 http://www.e-junkie.com/bb/topic/4906/pg/0#post16465 Sun, 2 Jan 2011 19:36:31 GMT
THIS HAS MEANT NO SALES TODAY.

Can someone, anyone, please let us know what the status of this is?

Thank you
Ed]]> E-junkie Discussions; EdP