http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 11 Mar 2011 03:15:04 GMT Sun, 19 May 2013 03:51:01 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Fri, 11 Mar 2011 03:15:04 GMT E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Thu, 10 Mar 2011 20:56:19 GMT
I haven't received any word from PayPal but I thought I'd give this one more go. Here's what I did (keep in mind I'm not saying anything I did here 'fixed' the problem):

1. Purchased a plan at E-Junkie (was formerly on the 1-week trial period)
2. Ensured my PayPal website payment preference settings were on default settings as directed per the original setup email from EJunkie (e.g. Auto Return=off, PayPal Acct Optional=on, etc.)
3. Cleared the PayPal cookies in my browser.
4. Did a test purchase and PayPal correctly redirected me to the EJunkie download page where I successfully downloaded the ebook.

I don't know if it was because of anything I did in the previous steps or if PayPal fixed their issue and just didn't notify me. Regardless, it seems to work. I'm going to do a few more tests just to be sure.

By the way, I purchased using both PayPal methods; the first using a credit card and the 2nd time using my personal PayPal account. Both times it worked.

Again, not sure why or what happened but thought I'd pass along the info for anyone else having this problem. It might be worth trying out again.]]> E-junkie Discussions; jeepguy http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Thu, 10 Mar 2011 17:46:59 GMT
Since this paypal problem has persisted, I have added Google Checkout as an option but have kept paypal as option too. (Thanks for the recommendation!)

Is there a way I can make a note on the Add Cart/View Cart page that says the following:

"Only use Paypal if you have a paypal account. If you are a paying with a credit card, use Google Checkout"

Want to leave this note so people don't encounter the error from Paypal.

Thanks!

Dan]]> E-junkie Discussions; socialdanimal http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Thu, 10 Mar 2011 08:21:01 GMT E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Thu, 3 Mar 2011 23:21:55 GMT
Danny]]> E-junkie Discussions; mardan http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Thu, 3 Mar 2011 23:21:07 GMT https://www.x.com/message/196465]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Thu, 3 Mar 2011 23:02:35 GMT
*****
"Unfortunately, the problem you’re experiencing with the return process is being caused by some technical issues with the PayPal system. Our engineers are currently working diligently on a solution to this problem. I am going to assign this ticket to our internal engineering ticket so that when the problem is resolved, you will be notified of its completion right away.

This ticket will remain in a "Pending Fix" status until you're contacted about the resolution.

I apologize for the inconvenience and thank you for your patience!"
*********

Hopefully they get it fixed soon. FYI for those who are interested.]]> E-junkie Discussions; jeepguy http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Fri, 18 Feb 2011 01:49:34 GMT https://www.x.com/message/197986#197986]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Wed, 16 Feb 2011 17:35:23 GMT E-junkie Discussions; E-JunkieMonster http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Wed, 16 Feb 2011 03:33:42 GMT E-junkie Discussions; beautyqueenblog http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Wed, 16 Feb 2011 01:50:36 GMT https://www.x.com/community/ppx/system_status/mts_updates/blog/2011/02/15/correction-intermittent-impact-to-wwwpaypalcom--feb-15]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Mon, 14 Feb 2011 01:51:27 GMT
A bit of Googling for the first phrase of that message ("If you were making a purchase or sending money") turned up some mentions that the buyer must have their browser set to allow cookies; apparently blocking cookies entirely, or any cookie exception blocking paypal.com cookies in particular, is apparently one common cause that problem.

Also, I'm not sure if this may be relevant or not, but make sure you have set Auto-Return: OFF in your PayPal account's Website Payment Preferences, and also disable any setting requiring "encrypted" payment buttons (E-junkie button codes are tamper-proof and don't need the encrypted-button option designed to prevent tampering with PayPal's own button codes).]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Sat, 12 Feb 2011 21:16:35 GMT

"If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again"




I cleared my history and cahe, ect and its still happening. It is also happening from other people computers i used to test it out.

This is really not good as people will not be happy and potentially tarnish your rep, until they check their email.

I really want to take my product live and now I don't feel I can until this is rectified -

Any other ideas?

I need to go live today!!! :)]]> E-junkie Discussions; beautyqueenblog http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Mon, 7 Feb 2011 23:35:57 GMT
Danny

This type of an error can sometimes happen with a transaction which is
why we provide so much information on the page once that error shows.
The most common result of this error is a not necessarily with your site
provider, nor PayPal but an overload of your cache and cookies. This is
something that can only be based upon the computer that the buyer is
using, and how often they clear out the temporary internet files, cache
and cookies. If this is becoming a frequent issue with your buyers
please get as much information from your buyers as possible and contact
us with this information so we can review this issue and get it
resolved.]]> E-junkie Discussions; mardan http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Sat, 5 Feb 2011 07:13:27 GMT
Thanks again,
Danny]]> E-junkie Discussions; mardan http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Fri, 4 Feb 2011 23:25:46 GMT
I believe we sent you a response via email directly already, but for the record this was a PayPal error, and not a very common one.

We have no way to know what caused the problem from this end, but PayPal was still able to process the payment correctly and then notify our system as expected, which is why the download link came through in the end.

Your integration settings between E-junkie and PayPal are working just fine, otherwise the download wouldn't have gone through at all. I don't expect that you will see this error come up again, but if so I'd recommend checking with PayPal to see if they are experiencing any issues on their end.]]> E-junkie Discussions; E-JunkieMonster http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 http://www.e-junkie.com/bb/topic/4984/pg/0#post17132 Fri, 4 Feb 2011 20:26:09 GMT
"Sorry — your last action could not be completed

If you were making a purchase or sending money, we recommend that you check both your PayPal account and your email for a transaction confirmation after 30 minutes.

If you came to this page from another website, please return to that site (don't use your browser's Back button) and restart your activity.

If you came from PayPal's website, click the PayPal logo in the upper-left corner to return to our home page and restart your activity. You might have to log in again."

In spite of this of this, my wife received here receipt and confirmation by email as well as her download link, which worked just fine. However I am concerned because if a customer see the above message, they are gonna be on me like a dog on a bone complaining, before they even go to check their email. And I wouldn't blame them.

Oh, and BTW, I did receive the payment in PayPal.

Is there something I have set wrong somewhere that could be causing this? I search the Help and Forums and couldn't find anything else relating to this problem

Thanks,
Danny]]> E-junkie Discussions; mardan