http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Sat, 19 Feb 2011 20:21:11 GMT Tue, 21 May 2013 16:35:01 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/5020/pg/0#post16889 http://www.e-junkie.com/bb/topic/5020/pg/0#post16889 Sat, 19 Feb 2011 20:21:11 GMT
If a payment processor tells us an order has been refunded, reversed or canceled we do disable the download links associated with that order at that time, but it would be true that the buyer had access to the file before canceling. It is an unfortunate cost of business in e-commerce. For more information on what you can do to dispute a payment that is being reversed by any given processor you will need to refer to their policies on reversals.]]> E-junkie Discussions; E-JunkieMonster http://www.e-junkie.com/bb/topic/5020/pg/0#post16889 http://www.e-junkie.com/bb/topic/5020/pg/0#post16889 Sat, 19 Feb 2011 16:49:34 GMT
1) What might be causing this sudden spike in cancelled orders? A few customers had complained that they never placed those orders, which points to fraud. But other cancellations didn't contact me. They just canceled minutes after placing the order. Any ideas what's going on??

2) What steps should I be taking to combat this problem?

3) I sell digital products that customers download immediately after purchase. I assume that these canceled orders have access to the downloadable product prior to canceling. Is that correct?]]> E-junkie Discussions; bcWeb