http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2008, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 11 Nov 2008 02:34:27 GMT Thu, 4 Dec 2008 07:24:31 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Tue, 11 Nov 2008 02:34:27 GMT
All that said, ultimately, there is no technical way to prove conclusively that someone was able to complete a download successfully resulting in a valid, non-corrupted, openable file. However, since you have proof that every buyer has has paid, you really aren't losing anything but time by reactivating or reissuing download links as needed for paying customers who simply need more hand-holding to complete a download they can actually use.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 10 Nov 2008 23:50:42 GMT
I'm joining e junkie because I have to do something different. I hope e junkie has a better way to track this, or to confirm that users did in fact download the product.]]> E-junkie Discussions; newphx1 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Fri, 2 May 2008 04:43:17 GMT E-junkie Discussions; bestway http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Tue, 29 Apr 2008 22:26:05 GMT E-junkie Discussions; E-junkieChef http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Tue, 29 Apr 2008 03:40:53 GMT There is a big difference between getting robbed an E-book vs.10 PIN codes for a Phone Card each word $10 or $20. Paypal will reverse the charges for any dispute and you are never on the right side on Digital Delivery.
I am ready to hear the "con" ideas.]]> E-junkie Discussions; bestway http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Wed, 23 Apr 2008 20:04:29 GMT
I am not in a position to personally change or "fix" anything regarding the way E-junkie's services function. That is not my job here, and I have no direct, "hands-on" access to those parts of our operation, although the people who do are right across the room from my desk; they do keep tabs on everything that is mentioned here, even if they don't have any spare time to neglect their other duties and respond personally, which latter role is in fact my job here. I can only explain how things work and why things are the way they are, suggest or explain how to do things that are possible within our own existing system, and offer general business advice that is compatible with our service.

BTW, our system does already detect and block when people are attempting to abuse the system with too many free transaction/download requests (being deliberately vague here to prevent anyone from gaming the system). This has actually interfered with some Merchant developers' testing routines, but we can help workaround that under the existing system, whereas we would rather maintain our current, strict abuse-prevention measures in full. As I already explained, anyone who has received even one download from you does not need to abuse our download system to ripoff copies of your downloads; if they are so inclined, they can simply copy or share the one file they already got (which is such common knowledge as to be trivial in such circles, so I'm not revealing any "ideas" to them here).]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Wed, 23 Apr 2008 19:41:49 GMT
I use Ebook Gold, because that eliminates the PDF security issues. The book launches in its' own browser and requires a PIN to activate it. If a person tries to email the book, it will send but whatever sections you set as protected will not be visable. The pins cannot be used twice and I put the generation script in the e junkie checkout page. Plus if someone wants a refund, you just deactivate the pin and they can't see the book.

I did have one person who said they didn't get the download, so I just emailed them the ebook. They already had the PIN from the checkout process. The program is a little technical, but once set up simple. If you pay your bills from digital info, it's a life saver.

Using a program like this should help you eliminate some of the issues, because now your book is not the golden goat...the PIN is. That way you can just email it to them again or 20 times if they need. And if they are just trying to get another for free, you can see if their PIN is activated (an open confirmation).

Hope this helps]]> E-junkie Discussions; TrialandError http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Wed, 23 Apr 2008 01:35:13 GMT lemonbarYet another reason e-junkie should keep IP addresses for us to track who is ripping us off.

Tyson, are you a trying to be business advisor? Am I missing something.

Your posts seem always to try to smooth things over instead of address anything.]]> E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 21 Apr 2008 19:22:25 GMT Credit-Aid-SoftwareYes, we give away a free e-book in our e-junkie store. Just set the price to zero.
I want to thank you for your quick response.... I kind of hijacked the conversation because it was a discussion about delivering downloads and I got lucky... I certainly learned much more than I expected! I agree with Tyson_N's post.

His concliuding statement "The more generous and forgiving you are with your honest customers, the better a reputation you will build, and the more honest customers you will attract." fits in with my philosophy of life... it certainly eliminates a lot of stress1

This business of building a list by collecting signatures in exchange of a download has been
stressful enough - getting an autoresponder wasn't the whole answer...there's still uploading my ebooks to a new Wordpress website and then setting up the download process... it's all been confusing to me...

So e-junkie is a great solution ... for sales and free downloads.

Fran]]> E-junkie Discussions; Fran http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 21 Apr 2008 18:17:13 GMT
Giving your paying customers every possible chance to accomplish a successful download, and giving them the benefit of the doubt when they claim their downloads have been unsuccessful, will tend to minimize the likelihood of complaints and chargebacks. Anything less will not deter piracy or "double dipping" one bit, and will only tend to confuse and annoy your honest, paying customers who may simply have a busy schedule or a lame computer or ISP and need to keep trying several times, or try at different times of day, just to get one good download.

Anyone who's inclined to be a dishonest crook does not need to re-download your file more than once if they want to be a pirate -- they can just copy or share the file they already downloaded the first time. Indeed, the copyright-law doctrine of "fair use" supports consumers' right to make personal-use copies of any work we've already bought a copy of -- this is why you can buy a CD and rip it to mp3 files for your personal use (e.g., to add to your computer's jukebox playlist, or put on your iPod), but you cannot legally share those mp3s with anyone else. Aside from somehow building into the file itself some kind of restrictions on copying or access (such as SimpliFun/Lou Anne mentioned above), it is simply the nature of this digital world that any file, once it's been downloaded to any computer, can be copied on that computer and shared with other computers.

You just have to trust that the few dishonest customers who might copy or share your stuff will be far outnumbered by the vast majority of your honest customers who will observe the "honor system", pay for what they receive, and not share what they bought with others. The more generous and forgiving you are with your honest customers, the better a reputation you will build, and the more honest customers you will attract.]]> E-junkie Discussions; Tyson http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 21 Apr 2008 07:51:09 GMT E-junkie Discussions; Credit-Aid-Software http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 21 Apr 2008 00:27:48 GMT to my website are invited to sign up for...AWeber handles the email responses
and the suscriber gets a download link.

Does e-junkie handle this kind of delivery?

Fran]]> E-junkie Discussions; Fran http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Sun, 20 Apr 2008 17:45:24 GMT
I have looked at some systems that control the owner of the pdf and set an expiration to them. I'm not using them and didn't fully evalute but I'll include some links for those who want to. And please come back and post your results so we can help each other.

http://www.clicklocker.com; that's the only bookmark I'm finding right now.

Chime in if you have a solution for us.
Lou Anne]]> E-junkie Discussions; SimpliFun http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Sun, 20 Apr 2008 17:28:36 GMT E-junkie Discussions; lemonbar http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Sat, 19 Apr 2008 19:06:44 GMT E-junkie Discussions; SimpliFun http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 22 Oct 2007 19:12:59 GMT E-junkie Discussions; E-JunkieExpert http://www.e-junkie.com/bb/topic/51/pg/0#post8191 http://www.e-junkie.com/bb/topic/51/pg/0#post8191 Mon, 22 Oct 2007 19:12:23 GMT E-junkie Discussions; GuestUser