http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Wed, 20 Jul 2011 17:47:19 GMT Sat, 25 May 2013 20:01:57 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 Wed, 20 Jul 2011 17:47:19 GMT
The AOL case you describe sounds like some browser or connection trouble on the buyer's end specifically. The link in the email doesn't lead to the download link itself anyway, it just leads to your thank you page where the download link is displayed. If the buyer can't click through to that from his email then something's wrong with his browser, email client or even connection.]]> E-junkie Discussions; E-JunkieMonster http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 Tue, 19 Jul 2011 23:03:55 GMT
I can't remember ever having this kind of problem before but there were various complaints about not receiving the download links over the weekend and I eventually worked out they were all in Australia, so it seemed like too much of a coincidence when all the others were going through as expected. I'll try to dig out the transaction data so at least the support team can verify that everything was done correctly at your end.

I've actually just had a totally bizarre case with a customer in the US on AOL who was pressing the download link in his email and nothing at all was happening, so I reactivated the link and when he tried again he came through to the download page but it said his link had expired, even though it was freshly reactivated.

I tried a third time and it still didn't work for him, so I downloaded it myself without a problem and uploaded it to my own server, where he was able to download it first time. This was really puzzling and I've never had a case like that before, so I wondered what on earth could be causing this difficulty.]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 Tue, 19 Jul 2011 22:50:25 GMT E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 Tue, 19 Jul 2011 07:46:10 GMT
I do use a common thank you page so I'll take a look at the coding you mentioned but it's strange that this only seemed to affect users in Australia who just weren't receiving the original download link.]]> E-junkie Discussions; ashleykaryl http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 Mon, 18 Jul 2011 22:42:29 GMT
For this reason, we recommend keeping the thank-you email message as short, simple and to-the-point as possible, with as few URLs and promotional language as possible -- ideally, just using our default message and link for digital products (i.e., not using Templated Email) with little if any custom Email Message text added to that -- and save any promotional or instructional text for the thank-you/download page itself.

You may want to disable your item-specific thank-you emails entirely (Enable Templated Email but leave the Email Message field blank in the products' settings) and instead just send a single, Common Thank-you Email per order, which you can customize in Seller Admin > Account Preferences.

If you are also redirecting buyers to a Common Thank-you Page URL after checkout, so they must wait to receive an email to obtain their download, the [%thankyou_link%] included in the default Common Thank-you Email template we provide for you would insert a link that activates that same common URL redirection, so to prevent that, you would need to append &noredirect=true to the end of that code in your email template, like so:

[%thankyou_link%]&noredirect=true]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 http://www.e-junkie.com/bb/topic/5333/pg/0#post18373 Mon, 18 Jul 2011 11:01:23 GMT
After renewing the links manually they are all going through correctly but obviously that is a major delay for the customer and time wasted for me, especially because I have to write an email every time. The only common factor I have seen so far is that in each case the customer appears to be based in Australia and it's all been happening during the last few days. Is there any reason for why this could be happening?]]> E-junkie Discussions; ashleykaryl