http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 16 Aug 2011 04:17:35 GMT Sat, 25 May 2013 11:14:17 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/5385/pg/0#post18588 http://www.e-junkie.com/bb/topic/5385/pg/0#post18588 Tue, 16 Aug 2011 04:17:35 GMT
We also send the buyer a thank-you email message with a link to reach the thank-you/download page in case they did not proceed to the download page after checkout, or in case they could not proceed because of some delay in completing their payment.

If you are redirecting to a Common Thank-you Page URL on your site, buyers would be unable to download immediately following completion of checkout; they would need to wait to receive the thank-you email with a link to their E-junkie-generated download page.

As long as payments are stuck in Pending status with the payment processor, they will not inform us that the order has actually been placed, so we cannot process the sale. I see you have unchecked "Wait for pending payments" in your Seller Admin > Payment Preferences, so that would affect any orders placed after you unchecked that setting; however, that would have us issue download links as soon as the buyer completes checkout successfully, regardless of their final payment status.

The real problem remains: why are your payments stuck in Pending status with the payment processor? Since you have unchecked the "Only Authorize" payment preference setting at our end, we are not telling them to put those payments on hold, so they can only be Pending due to your settings or other factors at the payment processor's end.

Log into your PayPal account and make sure you don't have anything set to "Ask Me" in your Payment Receiving Preferences here:
https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-pref

This troubleshooting page covers some other things that can interfere with PayPal informing our system of completed payments:
http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm

We also have a troubleshooting page for Google Checkout:
http://www.e-junkie.com/ej/google-checkout.order-not-processed.htm

For other questions about Google Checkout, you can check their merchant help pages here:
https://checkout.google.com/support/sell/
...or contact Google Checkout support here:
https://checkout.google.com/support/sell/bin/request.py]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5385/pg/0#post18588 http://www.e-junkie.com/bb/topic/5385/pg/0#post18588 Mon, 15 Aug 2011 06:52:05 GMT
-Customer makes a payment for ebook via Paypal or Google Checkout.
-In both instances, the payments are in pending with both services listed above and the customer goes to the redirect thank you page on my website.
-I uploaded my ebook to e-junkie servers, so link for download is coming from e-junkie.
-My payment preferences are set with Only Authoize Payment *not enabled*. This has been checked three times.

What am I missing? I'd like payments made to immediately provide the download link (hosted on e-junkie) as per my settings.

Thanks all]]> E-junkie Discussions; ctsdownloads