http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Fri, 30 Sep 2011 01:38:43 GMT Thu, 20 Jun 2013 13:31:51 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 30 Sep 2011 01:38:43 GMT
You can use your Transaction Log to view the thank-you page we generated for any of your buyers and test the download link(s) on that page yourself, as explained here:
http://www.e-junkie.com/ej/help.transaction-log.htm]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Thu, 29 Sep 2011 17:36:04 GMT E-junkie Discussions; keykalou http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Thu, 15 Sep 2011 00:39:34 GMT
As of about 4pm MST, we completed the DNS switchover that we hope will alleviate this issue. Because we're talking about failed DNS lookups, we don't expect caching effects to cause any delay in getting the people who were having problems directed to the new DNS servers.

If anyone is still experiencing any significant number of reports of what sounds like this issue after that time, please continue to report them to support.

Thanks!]]> E-junkie Discussions; E-JunkieRocketSurgeon http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Tue, 13 Sep 2011 22:22:39 GMT
Please email these error messages/screenshots and other circumstantial details (as requested above) to our support team, so we can assign those to Development for further investigation:
https://www.e-junkie.com/ej/contact.php]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Tue, 13 Sep 2011 22:02:50 GMT
As Tyson has indicated, we're working on adding some additional redundancy to the DNS for the fatfreecartpro.com domain, on the theory that for some reason it's being flaky or unreachable from certain networks.

However, we currently have no real visibility into what you're reporting--that is, we have not been able to reproduce the problem even once ourselves, which makes it hard to be sure what we're doing will help.

It would help us out if you could file tickets with support with supporting info for this issue--transaction IDs, times your clients were trying to download, what ISP they are trying to download from, what browser they use, the exact error message they got... I realize you probably won't have most of that, but whatever you can give us. Support will round these up for us (dev) and hopefully we can find a pattern here and a way to work around whatever the problem is.

If any of you has this problem repeatably from your own network and could provide us a way to proxy through it to test ourselves (SOCKS4/5, ssh server, VPN tunnel, anything really) that would be most useful.]]> E-junkie Discussions; E-JunkieRocketSurgeon http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Tue, 13 Sep 2011 02:28:41 GMT E-junkie Discussions; shana http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Tue, 13 Sep 2011 02:20:20 GMT E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Mon, 12 Sep 2011 18:17:42 GMT E-junkie Discussions; keykalou http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 18:38:49 GMT
Thank you for reporting them, though, and always feel free to bring these kind of issues up because we need to jump on them as quickly as possible if the problem persists. :)]]> E-junkie Discussions; E-JunkieMonster http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 18:06:36 GMT E-junkie Discussions; scottn http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 18:05:15 GMT E-junkie Discussions; mwallace http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 17:42:54 GMT
Could you provide us with some links to test? We've not been able to duplicate the error on this end and no one else is reporting it so it does appear to have been a temporary connection problem. If you could give us one of the links you have set yourself or a link to your sales page we can investigate this further.]]> E-junkie Discussions; E-JunkieMonster http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 13:59:23 GMT E-junkie Discussions; mwallace http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 11:07:48 GMT mwallaceI am having the same problem when sending a test link to myself. Fatfreecartpro times out.

Seems to be fixed now

OK, so it was one of those occasional things and not a problem with the link itself.

Thanks for the update.]]> E-junkie Discussions; scottn http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 03:30:39 GMT
Seems to be fixed now]]> E-junkie Discussions; mwallace http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 http://www.e-junkie.com/bb/topic/5424/pg/0#post18927 Fri, 9 Sep 2011 02:48:27 GMT
The message was the stock browser DNS error, stating that the server at www.fatfrecartpro.com couldn't be found because the DNS lookup failed. I'd attach the screenshot of the error message that the person sent me, but I don't seem to be able to do that.

The thank you email was sent at 9:28 on September 8, 2011. Was there a problem with the site at the time, or could it have been a problem with the link? I'm perplexed, and worried that this will happen again.

Thanks in advance!

Scott]]> E-junkie Discussions; scottn