http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Wed, 23 Nov 2011 01:59:13 GMT Tue, 21 May 2013 14:24:17 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Wed, 23 Nov 2011 01:59:13 GMT E-junkie Discussions; E-JunkieRocketSurgeon http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Wed, 23 Nov 2011 01:46:40 GMT
I am wondering if you could tell me specifically what the typo was, i'm curious as i definitely looked for typos but did not see it.

anyway, awesome problem solving. thanks again.]]> E-junkie Discussions; dw27 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Wed, 23 Nov 2011 00:54:11 GMT E-junkie Discussions; E-JunkieRocketSurgeon http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Tue, 22 Nov 2011 21:52:02 GMT
If you can't figure out what's wrong with the URL, copy it from the product's settings and paste that into an email to our Support team (security prevents us from seeing the URL setting in your account), so we can have a look and test it:
https://www.e-junkie.com/ej/contact.php]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Tue, 22 Nov 2011 08:57:06 GMT
hopefully you guys will find the problem.

thanks]]> E-junkie Discussions; dw27 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Fri, 18 Nov 2011 00:58:57 GMT https://www.e-junkie.com/ej/contact.php

You should get a Ticket ID auto-response back from that, so just reply to that to add further explanation and reference this forum thread.

We do cache Remotely Hosted download files; this help page subsection explains how that works in more detail:
http://www.e-junkie.com/ej/help.file-downloads.htm#remote

However, there should be no filtering/re-compression/re-encoding involved, and we don't usually have problems delivering ZIPs or WMVs. We just stream the file directly from your server through our cache to the first buyer while also retaining a copy for future downloads of the same file, each time first checking that your remote file still matches our cached copy.

Are you certain your remote files are valid? What happens if you paste their URL in your browser directly? Doing that should instantly start a download. Do your Remote Product File URLs point directly to the actual file itself, or might some sort of redirect or intermediate download page be involved?]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Thu, 17 Nov 2011 23:32:23 GMT
I did find this thread:
http://www.e-junkie.com/bb/topic/3629
that seems to say that you guys cache even externally hosted content, thus routing product through your system, so i am thinking that there is some filtering/re-compression/encoding between e-junkie and customer.

perhaps if you go through a purchase process via our cart the issue will become more apparent.. (?) i can give you a discount code to facilitate a test.

Thanks]]> E-junkie Discussions; dw27 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Wed, 16 Nov 2011 23:08:01 GMT
We cover this in a bit more detail, with suggestions on how to handle it for affected buyers, in the Software Issues section of this help page:
http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 http://www.e-junkie.com/bb/topic/5570/pg/0#post19659 Wed, 16 Nov 2011 19:10:59 GMT
The mp4 and mov seem to download after purchase with no problem, however the wmv format, zipped and unzipped, do not download.

Upon clicking the download link, the download stops at 9.5kb of 47mb.

Unzipped the download just stops as though completed; Zipped the download indicates "decompression failed."

(added) The file itself is not corrupt, I have successfully accessed it directly through my browser via the file's web address. So my Question is...

is there a possible .wmv encoding issue with e-junkie? although the video file is not hosted with ej..

just eliminating possibilities.

Appreciate your help, as we this new product is in demand and being launched to the pubic already.

Thanks, David]]> E-junkie Discussions; dw27