E-Junkie Forum http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Tue, 4 Dec 2012 21:18:39 GMT Wed, 22 May 2013 07:05:42 GMT 681 E-JUNKIE 5 E-Junkie Forum http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 Post #4 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 Tue, 4 Dec 2012 21:18:39 GMT
Paypal had a weird issue with the customer service number not being in the profile. It had not been there for the entire ten years that I have been a client. Then without warning the account could not process the credit cards without it. Paypal reps have no record of why this happened.


To clarify, that "customer service number" would be a phone number entered in the seller's profile at PayPal's end. This number being missing in the seller's profile was what caused the 10001 "internal error" at PayPal's end which prevented completion of checkout.

Apparently the 15008 error was a red herring, as that's just a "SuccessWithWarning" notification that happens fairly routinely without preventing checkout, and which our own system's total-verification routine compensates for. This error was only being displayed because it coincidentally happened to occur at the same time as the 10001 error which was the real show-stopper.]]> E-junkie Discussions; E-junkieGuru Post #3 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 Wed, 8 Feb 2012 11:17:49 GMT
I'll come back and update this thread with the news.

Regards
Neil]]> E-junkie Discussions; Judger Post #2 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 Wed, 8 Feb 2012 01:59:31 GMT
15008 is the total-doesn't-match. We actually ignore this when it's returned with a "SuccessWithWarning" acknowledgement because we have our own total verification, and PayPal pretty regularly throws this when there's no real issue at all. This shouldn't be the cause for your buyer's problems.

10001 is the "Transaction failed due to internal error" message; i.e. something's broken at PayPal. There may be something about that particular buyer's payment data, or the authorization/capture from the card issuer, that they're not handling well; whatever the case, it's not anything we at ej have any visibility into.

I'd recommend contacting PayPal directly about this since it appears you're losing sales because of this. Feel free to copy support on your communications with them if you'd like us in the loop on this, but I'm not sure if there's anything we can add.]]> E-junkie Discussions; E-JunkieRocketSurgeon Post #1 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 http://www.e-junkie.com/bb/topic/5726/pg/0#post22331 Tue, 7 Feb 2012 10:21:45 GMT
I've got a customer who's been attempting to purchase from my site a number of times now but keeps getting this same error - Can anyone explain why this is happening? A web search doesn't reveal a lot other than it can be down to the rounding up of the digits, I presume when converting the currency. Take a look here: http://forums.networksolutions.com/nscommercespace-premium-f40-anyone-getting-this-error-with-paypal-express-or-payments-pro-t8867.html#entry36482

Customers screenshot:

<img src="http://img17.imageshack.us/img17/5103/2afd6a4512c747efa364b75.png" /></a>

Any suggestions welcome
Thanks in advance
Neil]]> E-junkie Discussions; Judger