http://www.e-junkie.com/bb/ E-Junkie Forum RSS en-us Copyright 2013, 19.5 Degrees. All rights reserved. webmaster@e-junkie.com webmaster@e-junkie.com Mon, 18 Jun 2012 20:53:32 GMT Sun, 19 May 2013 18:26:25 GMT 681 E-JUNKIE 5 http://www.e-junkie.com/bb/ http://www.e-junkie.com/ej/logo.gif 290 104 http://www.e-junkie.com/bb/topic/5973/pg/0#post21165 http://www.e-junkie.com/bb/topic/5973/pg/0#post21165 Mon, 18 Jun 2012 20:53:32 GMT http://www.e-junkie.com/ej/help.transaction-log.htm

The log does have a column showing how many download Attempts have been made for each item purchased, along with the IP of the last download Attempt. Bear in mind it is not technically possible to determine whether any download Attempt was completed successfully, nor whether any completed download resulted in a valid, undamaged file, nor whether the file received was what the buyer expected to get for their purchase. We can only track how many Attempts were made to start a download, and how much time has elapsed since the link was activated, in order to deactivate each buyer's link according to your product's link expiration settings. This help page covers some common download problems buyers may encounter:
http://www.e-junkie.com/ej/trouble.downloads.slow-stalled.htm

If you do not see a buyer's order listed in your E-junkie Transaction Log at all, that indicates we never received confirmation of completed payment from the payment processor, so our system had no way of knowing that order was even actually placed to begin with. For orders paid through PayPal, the troubleshooting instructions on this help page will help you track down and correct the reason for that problem:
http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm]]> E-junkie Discussions; E-junkieGuru http://www.e-junkie.com/bb/topic/5973/pg/0#post21165 http://www.e-junkie.com/bb/topic/5973/pg/0#post21165 Mon, 18 Jun 2012 02:44:11 GMT
May I see sample transaction log , is there indicator that successful download from which IP address?
The reason I ask because maybe buyer said that they never download or never successful download and request refund my product.]]> E-junkie Discussions; MANDY