How to customize your post-sale e-mails?
Any Thank-you Emails we send are separate from and unrelated to any payment-receipt email issued to the buyer by the payment processor after completing Checkout.
For Digital products (downloads/codes/redirects), E-junkie normally sends a Thank-you Email with a personal greeting of "Dear [%first_name%]," followed by our unique link to the Thank-you/Download/Redirect page, any codes issued, then whatever text you have entered in the product's Email Message field. Tangible goods normally do not issue a Thank-you Email unless you enter something in the product's Email Message field.
If you prefer to determine the entire email format from start to finish, you can checkmark "Enable Templated Email" while adding or editing your product. In this case, you get complete control over the email and E-junkie will not include any information by default in the email. If you Enable Templated Email but do not enter anything in the Email Message box, then no email will be sent (as our system can't use a template to format email if no template is provided :^).
To help avoid having your Thank-you Emails falsely flagged as spam, any custom message you add should be short and to the point, providing essential information only and as few URLs as possible (if any). You can place more extensive information, instructions, links and promotional content in your Thank-you Page, and you can include the [%thankyou_link%] variable in your Thank-you Email template to insert a link to that page.
Common Thank-you Email
You can also specify a Common Thank-you Email Subject and Message in your Seller Admin > Account Preferences. This message alwyas enables Templated Email, although you can only use the Order Specific variables listed below (Item Specific variables will not work, because the common email is not associated with any particular product).
This message is sent separately from any specific Item-based Thank-you Emails, so if you want your buyers to receive only one Thank-you Email for any/all items ordered, you would configure this email and disable the emails for each product as described above.
If you have any digital products or wish to show the buyer item-specific order data and have disabled Item-based emails, then you would want to include the [%thankyou_link%] variable in your Common Thank-you Email template, as any Download links and Item-specific data would be presented on the order's Thank-you Page.
Variables you can use in a Thank-you Email template:
- Order Specific
[%first_name%] (Buyer's First Name)
[%last_name%] (Buyer's Last Name)
[%payer_email%] (Buyer's PayPal Email)
[%business_name%] (Seller's Display Name set in Admin > Edit Profile)
[%thankyou_link%] (Link to thank-you/download page for all items ordered)
[%txn_id%] (Transaction ID)
[%auction_buyer_id%] (Auction's Buyer ID (for eBay sales only)
[%invoice%] (Unique Invoice ID generated by E-junkie)
[%tax%] (Sales tax or VAT)
[%shipping%] (Shipping + Handling)
[%gross%] (Order total)
[%p_date%] (Payment Date, e.g.: January 1, 2009)
[%c_date%] (Current Date, e.g.: January 1, 2009)
[%c_time12%] (Current time (MST) in 12 hour format, e.g.: 7:07 pm MST)
[%c_time24%] (Current time (MST) in 24 hour format. e.g.: 19:07 MST)
[%custom%] (If you passed a "custom" variable in the button code)- Item Specific (only works for product-specific emails)
[%item_name%] (Item Name)
[%item_number%] (Item number in E-junkie admin)
[%download_link%] (Link to item's Thank-you/Download/Redirect page)
[%codes%] (If your product issues PIN/registration codes)
[%expiry_hours%] (Download link expiration)
[%max_downloads%] (Download limit)
[%item_price%] (Price of the item)
[%sale_price%] (Price at which the item was sold, which can be different from the item price in case buyer used your discount code or if the item was sold in an auction etc.)
[%currency%] (Item's pricing currency)
[%quantity%] (Quantity of the item sold)
[%auction_item_number%] (If this was an eBay listing)
[%sku%] (SKU of the item sold, only applicable if you configured "Variants affecting price/etc." in Admin)
[%on0%] (Option 1 Name using Variations)
[%on1%] (Option 2 Name using Variations)
[%on2%] (Option 3 Name using Variations)
[%os0%] (Option 1 Value using Variations)
[%os1%] (Option 2 Value using Variations)
[%os2%] (Option 3 Value using Variations)
[%o1_title%] (Option 1 Name using Variants)
[%o2_title%] (Option 2 Name using Variants)
[%o3_title%] (Option 3 Name using Variants)
[%o1%] (Option 1 Value using Variants)
[%o2%] (Option 2 Value using Variants)
[%o3%] (Option 3 Value using Variants)
